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Extended Stay America - Seattle - Tukwila
- Hotels
- Tukwila, WA
About this business
Location details
15451 53rd Ave. S., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty Hotel The room was extremely dirty. The hotel is very old, smells bad, and one could find a quite few hairs throughout the bathroom. We found insects in the bed. The only thing that was good was the location, right next to the airport, which was convenient for a 6AM departure.
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry and h... read more
Unhappy My room wasn’t well cleaned and some objects weren’t working up to standards. My room smelled like someone had been smoking when it was a “smoke-free room.”
Business response:
Jessica, we apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, we have alerted our maintenance team to be more diligent moving forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Reasonable hotel, weird location, hotel seemed dirty
Business response:
Thank you for taking the time to post a review. We are sorry as our location was not appealing to you and for the cleanliness issue, you experienced. Your feedback has been discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
No shower liner, no dryer, no cups, clogged tub drain, traffic noise, poor construction of building that neighbor noises can be overheard
Business response:
Thank you for your valuable feedback. It is very unfortunate that your experience did not reflect the quality that you expect from us. My team and we are working to address the shortfall addressed by you. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We regret to have you let down on this occasion and sincerely apologize for the same. We look forward to another opportunity to regain your confidence. Sincerely, Hotel Management
Room smelled poorly, somewhat like a smoking room while it was clearly noted at the front desk and throughout the room as non-smoking. The room was poorly furnished.
Business response:
Aaron, we are sorry for the difficulties you had in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the room to remove the smoke odor. Also, please know we are a non-smoking hotel, but on a rare occasion some guests do not comply, and we truly apologize for this. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Property is aged and not updated. "Continental Breakfast" was a farce. Toilitries and kitchenware had to be requested and were of poor quality.
Business response:
We appreciate you taking the time to post a review. We are truly sorry for the difficulties you experienced during your stay. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, your concerns with regards to the grab-and-go breakfast will be shared with our brand leaders to determine new breakfast offerings. We hope you will consider a future stay as we would welcome the opportunity to regain you... read more
A (quote the raven) “Nevermore” Experience Bascilly overcharged double rate for a Small no frills motel. Typical rate $80 .... we paid (we are seniors too) $171 No newspaper..... no breakfast.... Not going to keep going downhill here but I could.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Never again Would not stay there again bed was hard did not sleep very good worst bed I've ever slept in!!! Well try to sleep in.. breakfast was ridiculous mini muffin breakfast bars and coffee.. this is absolutely the worst place I've ever stayed...
Business response:
David, thanks for being our guest. We are sorry you couldn’t experience a good night’s sleep due to the bedding issue and that our breakfast offerings weren't to your satisfaction. Your concern will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
We booked a non-smoking room and what we received was a dirty, unkept room that smelled horribly of smoke. When we went to air out the room, the windows didn't open past two inches! No hotel staff present via phone or the front desk to change rooms. When we contacted the hotel, they denied our request for a full refund despite not receiving what we paid for and my boyfriend getting sick from our stay. 100% WOULD NOT RECOMMEND. I'm sure there are many other hotels for this price, close to the airport with better rooms and cus... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Tukwila
How is Extended Stay America - Seattle - Tukwila rated?
Extended Stay America - Seattle - Tukwila has a 3.2 star rating with 2,035 reviews.
When is Extended Stay America - Seattle - Tukwila open?
Extended Stay America - Seattle - Tukwila is open now. It will close tomorrow at 12:00 a.m.