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Extended Stay America - Seattle - Tukwila
- Hotels
- Tukwila, WA
About this business
Location details
15451 53rd Ave. S., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing, dirty, unfriendly, unkept I have stayed at the other 2 Extended Stay properties in the area and this is by far the worst property I have stayed at. Will not be back to this property.
Business response:
Please accept our apologies for the issues you encountered during your recent stay at our hotel. We pride ourselves on service excellence, and we apologize for not providing the level of service you expect with our brand. We can assure you we are taking steps to correct where we went wrong. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
First of all. The hallways and stairwells were filthy & smelly. There was no hangers in the room, so I went down to the office and they didn't any either. No water glasses in the room, so I went to the vending machine to buy water and they were out. Had to drink water out of the tap. Room smelled and was dirty. No coffee machines in room. Motel 6 is better and cheaper. Won't go there again!
Business response:
Thank you for being our guest. We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
no no no bad service.
Business response:
Alex, thank you for being our guest and for sharing your thoughts about our hotel. Please accept our apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Trash Room still had garbage from previous tenant, very noisy from adjacent roads and other guests, and several lights in room did not work.
Business response:
Dwanee, please accept our sincerest apologies for the noise issue you encountered and regret as your room was not in a spotless condition as it should have been. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay so that we can accommodate you in the quieter part of our hotel. Sincerely, Hotel Management
Very unhappy There was mayonnaise in the fridge the was a huge bug on the ceiling there was hair in tub and behind the toliet my friend has sevive animal a American staffie bull terrier that she called a pit bull which she not and difn't want to take which is against the law she wad rude
Business response:
Karen, thank you for being our guest. We are sorry for the issues you had and for the unpleasant stay you had with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Waiting for the front office to open for 45 minute When I got dropped off at midnight, I was the second in line standing outside in the 30 degree weather waiting fo someone to answer the front door. It had a white Courtesy phone to use when the front door was locked. As the other couple with children and myself were knocking on the door calling the office and using the courtesy phone we stood outside for 45 minutes waiting for the front desk to turn on the lights and open the front door. After waiting for the couple and the ... read more
Business response:
Ronald, thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you had at the time of arrival and for the cleanliness issues you encountered in your room. Please be assured that we have discussed your feedback with our team and we're personally reviewing the situation to make sure future guests do not experience the same. We have also shared your concerns with our housekeeping team, and we’re working with them to be more diligent with our efforts moving forward. We hope you will gi... read more
Booked a late night hotel at this property. Travel went through on
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Good location but I brought my two dogs... and I was disappointed in the lack of the "pet friendliness". There was no grass or good area to walk them and take them out to potty. There was also dog poop everywhere, no one maintained the outdoor cleanliness.
Business response:
Thanks for the feedback. We are sorry for not meeting your expectations for an exceptional stay and apologize for the cleanliness issue you encountered here. Your concerns are directed to our housekeeping team to ensure no guests experience the same moving forward. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
This was the worst experience ever @ a hotel Front Desk told me to give her my drivers license and gave me my room number. No welcome. She appeared very angry.
Business response:
Kristi, thank you for your review. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Tukwila
How is Extended Stay America - Seattle - Tukwila rated?
Extended Stay America - Seattle - Tukwila has a 3.2 star rating with 2,035 reviews.
When is Extended Stay America - Seattle - Tukwila open?
Extended Stay America - Seattle - Tukwila is open now. It will close tomorrow at 12:00 a.m.