Extended Stay America - Secaucus - Meadowlands

Business response:

Dear Karim, Thank you for choosing our hotel and sharing your feedback. We understand how the recent events affected your ability to enjoy a relaxing and seamless visit. Our goal is to provide each guest with an exceptional and memorable stay, so we sincerely apologize that we fell short in your case. We appreciate you bringing these concerns to our attention, as your feedback helps us grow and improve. This is not the impression we want our guests to have, and we have discussed your comments with the relevant team members t... read more

Business response:

Dear Erica, Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations. We always aim to provide a comfortable and enjoyable stay for our guests, and we regret that this was not your experience. Your comments are important to us, and we will review them carefully to make necessary improvements. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management 

Business response:

Dear Pedro,Thank you for sharing your experience with us. We sincerely apologize for the noise disruptions from both the dogs and the highway, as well as for the lack of housekeeping service during your stay. We understand how important rest and a clean environment are, and regret that we fell short in meeting these expectations. Please know that we are working on improving the quality of our services, including addressing noise concerns and ensuring housekeeping is more consistent. We value your feedback and hope you will c... read more

Business response:

Dear Selena, We apologize for the challenges you experienced with our service. It’s disappointing to hear that your arrival was met with anything less than the warm and accommodating service we aim to provide, especially after a long trip. Your feedback is essential, and we are committed to addressing these concerns to ensure a better experience for all our guests in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for choosing us. Providing exceptional service is all that we aim for. However, we are sorry you could not experience our team at their best, and we will discuss and ensure they are delivering the best at every step, as complete customer satisfaction is always our motto. Please return, and we are committed to ensuring a better experience for your next visit.Sincerely,Hotel Management 

Business response:

Dear Duncan, Thank you for your feedback. Providing a comfortable and relaxed hotel experience for all the guests who enter our door has always been our aim. However, we are sorry for the inconvenience you encountered and understand the frustration you must have experienced.Allow us some time to review your case. Please feel free to reach out to us to discuss this further so we can have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management 

Business response:

Dear Swanel, Thank you for your feedback. It is nice to know you found your stay satisfactory. However, we are sorry that our location was not convenient for your needs. Also, we regret that our breakfast offering did not meet your expectations. Your comments are shared with our concerned team as we work to improve, and we appreciate your input. Please return for a better experience whenever you are in the city. Sincerely,Hotel Management 

Business response:

Dear Katherine, Thank you for choosing us. Providing a relaxed and comfortable hotel experience is what we want our guests to have. However, we are sorry for the concerns that disappointed you. We appreciate you bringing these issues to our attention, and we hope you will accept our sincere apologies for any housekeeping oversight in your suite. We will share these notes with our team to ensure they review your room and take action. Please return, and we hope to provide a better experience.Sincerely,Hotel Management