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Extended Stay America - Secaucus - Meadowlands
- Hotels
- Secaucus, NJ
About this business
Location details
1 Meadowlands Pkwy., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Odeur désagréable, pas très propre, petit déjeuner a emporter (muffin emballé + café/thé), il faut marcher 5-10 min pour prendre le bus, compter 1heure pour arriver a Manhattan quand vous prenez le bus en pm. L unique avantage est le prix mais j ajouterai de l'argent pour avoir une meilleure expérience dans le futur
Business response:
Moughit, thank you for being our guest. Please accept our apologies for not meeting your expectations with our hotel and for the inconvenience you had with the odor. We have shared your feedback with the concerned teams in an effort to improve our service and facilities. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
The hotel was dirty, smelly old, noisy and reeked of old smoke and marijuana
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Dirty place, nasty smell, noise from the highway
Business response:
Gina, thank you for your feedback. We are sorry for the cleanliness issues you had during your stay and that your rest was disturbed due to noise from the highway. Your comments will be shared with the concerned team to make sure we are diligent moving forward. Also, on your next visit, we will try our best to allocate you a room in the quieter parts of the hotel. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
Ritu, thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management
Unwelcoming Front Desk, Terrible smelling rooms, carpets were dirty, sticky bathroom floors, bed sheets and comforters looked dirty, door key cards were not functioning-had to keep re-activating time and again. Two nights long stay felt like a decade.
Business response:
We cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
You would smell a very unpleasant odor when you entered the room and the reception. It was generally not clean.
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all of our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback. Sincerely, Hotel Management
Rip off experience Hotel charged us $18 for using internet, even though it was included. This is unbelievable. They were claiming $36. The last thing while check out spoiled the whole experience. Fleecing customers without a reason was not nice.
Business response:
Thanks for being our guest. We are extremely sorry we were not able to clarify the billing details upon departure. Please feel free to communicate with us out at our front desk as they will be happy to resolve your queries. t is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much-improved visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Secaucus - Meadowlands
How is Extended Stay America - Secaucus - Meadowlands rated?
Extended Stay America - Secaucus - Meadowlands has a 3.6 star rating with 3,106 reviews.
When is Extended Stay America - Secaucus - Meadowlands open?
Extended Stay America - Secaucus - Meadowlands is open now. It will close tomorrow at 12:00 a.m.