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Extended Stay America - Secaucus - Meadowlands
- Hotels
- Secaucus, NJ
About this business
Location details
1 Meadowlands Pkwy., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It says on some reviews for this property it's clean but my room is dusty when I came and hallway smells smoke all throughout my stay. The breakfast is not actually breakfast , just coffee and granola bars? I didn't expect that at all. This property is overpriced for what I saw and experienced. Sorry but I'm not going to recommend this place. Lots of regret for this experience.
Business response:
Dear Ronn, Thank you for choosing to stay with us. We are sorry you experienced issues with our housekeeping service and breakfast option that did not meet your expectations. Your comfort and satisfaction are paramount to us, and we regret not meeting your expectations. We take your feedback seriously and are committed to improving in these areas to ensure our guests have a wonderful experience. We hope to enhance your stay if you plan to revisit our city.Sincerely,Hotel Management
Photograph was misleading. The hotel was very shady, looking, and the room I was given already had someone in it. Looked like they had been living there for a long time… Did not stay immediately canceled and left.
Business response:
Dear Adam, Thank you for reviewing your stay at our hotel. Please accept our apologies for the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We are sorry for the inconvenience you faced due to the unavailability of a room. We assure you that we will discuss this issue with our team to see what went wrong. Thank you for your patience, and we hope to welcome you again in the future.Sincerely,Hotel Management
I should have trust the ratings and reviews. - Sticky floor and dirty and uncomfortable bed, Sheets and pillows. - Wifi Sucks and you need to buy additional Wifi for it to work better. - Whole building smells Weed durin entire stay. - People boozing and making noice in the evning and night in the lobby and main entrance to the building. No one stops them. Making it highly unsafe for coupls. - Dog poop everywhere in the campus and on wvery step. - Most of the time, there is no one at the front desk and they hide somewhere in ... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and prov... read more
Didnt have any pans. No dish soap no coffee pot. Just a room.
Business response:
Dear Kevin, Thank you for choosing us. We appreciate your feedback and understand the importance of having essential amenities during your stay. Your input helps us enhance our guests' experience. While we regret any inconvenience you faced, we'll ensure that our offerings align better with your expectations in the future. Thank you for sharing your experience, and we hope to provide a more accommodating stay on your next visit.Sincerely,Hotel Management
When they say this is a 2 star they mean it. Everything is sticky. There were stains all over the carpets. Stains on the bathroom counters. The stove fridge and sink were all outdated. The tub didnt drain properly. Theres alot of issues. The staff was amazing though. Which is a plus for this establishment.
Business response:
Dear Regina, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your suite. We must follow the processes to ensure each guest suite is well maintained. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We would love another opportunity to show you the great visit we are known for, which you dese... read more
Really expensive for the quality of hotel but very close to Metlife
Business response:
Dear Luis, Thank you for choosing us and sharing your review. Although we are glad you are pleased with the location close to Metlife, we apologize for the disappointing experience that made you feel it was not worth the price. We work hard to provide the best service and clean accommodations at an affordable price. So we regret not meeting your expectations. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to we... read more
the hotel has a bad smell, yellow sheets
Business response:
Dear Jessica, Thank you for choosing us and sharing your review. We apologize for the cleanliness issues you experienced during your stay. We work hard to provide comfortable accommodations and a clean environment for every guest; therefore, we apologize for the smell and the stain sheet that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,... read more
Frequently asked questions about Extended Stay America - Secaucus - Meadowlands
How is Extended Stay America - Secaucus - Meadowlands rated?
Extended Stay America - Secaucus - Meadowlands has a 3.6 star rating with 3,397 reviews.
When is Extended Stay America - Secaucus - Meadowlands open?
Extended Stay America - Secaucus - Meadowlands is open now. It will close tomorrow at 12:00 a.m.