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Extended Stay America - Secaucus - Meadowlands
- Hotels
- Secaucus, NJ
About this business
Location details
1 Meadowlands Pkwy., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
New york vacation Room not clean. No breakfast.
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness issues you had in your room and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to enhance our future guests’ experiences. Also, we have asked our housekeeping team to be more diligent going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Horrible Room had bugs crawling on the window. Bed sheets was dirty wasn’t no rags in the bathroom.
not likely to stay there again While the room "seemed" ok, the person before us must have cooked a huge, spicy family meal right before leaving, and the smell did not leave the room for the entire day we stayed (even with window open and a/c fan on all the time). The sheets had burn/bleach marks, there were long hairs in the fridge and sink. Otherwise, the room was ready on time and price was comparable to other local options.
Business response:
Kevin, thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues you encountered in your room. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems aren’t repeated. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Business response:
Jacquelynn, we are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
BUGS IN THE ROOM, TERRIBLE CUSTOMER SERVICE!!! We arrived at the hotel at 1:30 AM and was immediately told that we could not check in for at least 20-30 minutes. When I complained and said that his was rediculous I was told that it was because they were doing an audit, that all hotels did it, and that I would just have to wait. When I said that this is unacceptable the person behind the counter got a serious attitude with me and told me to either wait or call Expedia and cancel the reservation, but that me complaining to him... read more
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. We have discussed your review with our entire team so that these kind of mistakes are not repeated. We can understand your frustration and regret the inconvenience caused while here. We hope you will consider giving us the chance to make it up to you at a future date. Sincerely, Hotel Management
It was bad, not clean. That hotel.com has these kind of hotels in his Andreas book
Business response:
Wilco, please accept our apologies for the inconvenience and less than the favorable experience you had at our hotel. Although we make every effort to provide a clean, comfortable and an outstanding guest experience, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Bad services Customer service horrible
Business response:
Alejandro, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
On Tuesday, July 31st at 6:30pm, I went to this hotel to check in and was told that they did not have a reservation for me. Needless to say, I was not able to stay at the hotel. They did not even offer to find me another room. It ended up with me having to drive all the way home and leave very early the next day to make my work meeting the next morning.
Business response:
Thank you for taking the time to post a review. We are sorry for the reservation you had and that we were unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
There is not a continental breakfast as advertised. For breakfast they only have coffee, oat meal with no hot water and nutri bars.
Business response:
Thank you for being our guest. We are sorry that our grab-and-go breakfast offerings were not to your liking. Your feedback has been shared with our Brand Leaders so they have knowledge of our guests' desires regarding the breakfast choices and will assist them in determining new future offerings. We hope we have the opportunity of hosting you back again for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Secaucus - Meadowlands
How is Extended Stay America - Secaucus - Meadowlands rated?
Extended Stay America - Secaucus - Meadowlands has a 3.6 star rating with 3,106 reviews.
When is Extended Stay America - Secaucus - Meadowlands open?
Extended Stay America - Secaucus - Meadowlands is open now. It will close tomorrow at 12:00 a.m.