This profile has been claimed by the business owner or representative.
Extended Stay America - Secaucus - Meadowlands
- Hotels
- Secaucus, NJ
About this business
Location details
1 Meadowlands Pkwy., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Get less than you pay for Bathroom floor had mostly been cleaned except for pool of urine on side of toilet (not mine). Place worn.
Business response:
Stuart, thanks for being our guest. We are disappointed to read your visit to our hotel wasn’t an exceptional one. Please accept our sincere apologies for the cleanliness issue. Your feedback is important, so we have discussed it with our housekeeping team for review and action. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Iffy The room had a syrupy smell to it. Wasn’t cleanest of rooms I’ve stayed in.
Business response:
Thank you for being our guest. We are sorry for the odor issue you experienced during your stay. Your feedback has been discussed with our housekeeping team to be more diligent with their efforts to ensure our future guests never experience these problems. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
First and foremost, we apologize for the inconveniences you experienced. We hope you will give us an opportunity to make this up to you on a future stay. We are confident you will leave with a more favorable impression. Sincerely, Hotel Management
Bad experience Usually I stayed with Extended Stay America and very happy but this location was so bad. The rooms was not clean the AC made a nice like a tractor as well as the vent at the bathroom, they changed the room but the other one was worse. Very old and poor maintenance.
Business response:
Sam, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Not clean This staff weren’t bad but the room was not cleaned well.
Business response:
It is disappointing to know we failed to deliver you a stay that could meet your expectations. Our first preference is to ensure a spotless accommodation for every guest, but we are extremely sorry we fell short in doing so while you were here. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. Please consider giving us one more chance so we can redeem ourselves. Sincerely, Hotel Management
Yuck The hallways, elevator and room smelled terrible- like onions. Found dirty socks in the bathroom. Yuck!
Business response:
Thanks for being our guest. We are sorry for the cleanliness issues you had in your room and we regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we apologize, and we hope to have another chance to impress you all during your future visit. Sincerely, Hotel Management
Horrible customer service I was charged for a room I didn’t book and I’ve been trying to reach someone to help me get my refund but every time i call the phone rings for over 15 minutes without anyone answering. The only lady that answered said I would get a call back with a solution to my problem within 24-48 hours and I still haven’t seen anything. Thiss is truely sad because I actually like extended stay America.
Business response:
Thank you for bringing this to our attention. We take all guest feedback very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management
Business response:
Norihiro, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
The fire dept came as we were sleeping so we had to evacuate the building for no reason at all.
Business response:
Thank you for being our guest. Please accept our most sincere apologies for the inconvenience caused and that your sleep was disturbed by the fire alarm during your stay. The security of our guests is our top priority, so evacuation is required and critical to ensuring our guests are safe. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Secaucus - Meadowlands
How is Extended Stay America - Secaucus - Meadowlands rated?
Extended Stay America - Secaucus - Meadowlands has a 3.6 star rating with 3,106 reviews.
When is Extended Stay America - Secaucus - Meadowlands open?
Extended Stay America - Secaucus - Meadowlands is open now. It will close tomorrow at 12:00 a.m.