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Extended Stay America - Secaucus - Meadowlands
- Hotels
- Secaucus, NJ
About this business
Location details
1 Meadowlands Pkwy., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room and a weird smell. The beds are extremely uncomfortable.
Business response:
Thank you for your review. We apologize for the difficulties you encountered in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Worst hotel experience I have ever had before EVER! There’s no ice machine, all the vending machines are down. There no house keeping unless you stay 5-7 days. The toilet was clogged and the receptionist told me I had to come all the way down from the 5th floor to the front desk for the plunger. There was no customer service satisfaction at all. Nothing at all that weekend went great in that hotel.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Please know we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. Also, note to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. It is never our intention to disappoint you in any way, and... read more
The staff was fine, but I kept feeling a draft and didn't realize it until I needed the iron and saw the screen from my window was out and hidden behind the closet curtain.
Business response:
Thank you for choosing our hotel on your visit to the area. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The hotel is dirty and smelly. The rooms get served once a week so you have to pick a day for the room service.
Business response:
Thank you for reviewing your stay. We are sorry you were unhappy with our hotel policy and for the cleanliness issue you encountered. Your feedback has been shared with the housekeeping team to be more diligent in their work ensuring that such mistakes are not repeated. Also, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We hope you all will afford us an... read more
Lack of good customer service from the hotel staff.
Business response:
Thank you for taking the time to review our hotel. We apologize for the service issues you encountered at the time of your arrival. Please be assured that we have discussed your feedback with our front desk team and are working with them, so these issues don’t happen again. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Their computer was down and we weren’t able to check in till1:45 am
Business response:
Thank you for staying with us and taking time to post your review. We apologize for what occurred at check-in. You have our assurance we will learn from your situation so we are better equipped to provide a first-rate experience to all of our guests. Thank you again. We hope to have the opportunity to make your next stay a complete success. Sincerely, Hotel Management
handicapped room for those not handicapped They gave us a handicapped room and the bed sheets and bed under the sheets were so stained they looked like there were multiple “accidents” in the bed that were either due to incontinence or a medical issue involving bodily fluids
Business response:
Christopher, thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with the room of your choice and for the cleanliness issue you encountered while you were here. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent such an issue from happening again. Please give us a chance to regain your both's trust and earn your highest marks in the near future. Sincerely, Hotel Management
SHAME ON THIS HOTEL.. This is the worst hotel we have every stayed at. I found bed bugs in our room. My sister's room has dirty sheets. My kids were moved to another room due to their sheets were also dirty. After being moved to a different room a staff member knocked on their door at 10am and told them they had to stop taking showers because the water was leaking into the room below them. My husband and I know had to share our bathroom with 4 other people to continue getting dress for my mother's funeral! Meanwhile check ou... read more
Do not recommend The hotel was dingy. My shower faucet handle broke and the water was full force. The maintenance person was off until Wed (it was Sun), the tub was filling with water. The front desk person, after giving me difficulty, came up to the room and completely disabled the entire shower.
Business response:
Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Secaucus - Meadowlands
How is Extended Stay America - Secaucus - Meadowlands rated?
Extended Stay America - Secaucus - Meadowlands has a 3.6 star rating with 3,106 reviews.
When is Extended Stay America - Secaucus - Meadowlands open?
Extended Stay America - Secaucus - Meadowlands is open now. It will close tomorrow at 12:00 a.m.