This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Akron - South
- Hotels
- Akron, OH
About this business
Location details
3325 Fortuna Dr, Akron, OH, 44312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
2 week business trip Price is very competitive but needs few upgrades.
Business response:
Thank you for your review and insights. We appreciate hearing from you and hope you had an overall comfortable stay with us.
It was horrible. Never going back there or tell someone to go to this hotel. It’s very uncomfortable and they don’t clean your rooms
Business response:
I'm so sorry to hear that you had an unpleasant stay with us. This is not what we intended and we hope your future travels are excellent ones.
Most disgusting hotel ever!! Our toilet at checkin This way the most disturbing and disgusting hotel I've ever been in. Checked in late, waited 35mins for a front desk agent and fecal all over the bathroom.
Business response:
Thank you for your comments. I apologize for long check-in and other inconveniences you had during your stay with us. This was certainly not the impression we wanted to make.
Because of your poor business and communication ..were were left on sidewalk with no whete to go
Business response:
Oh no! I'm so sorry to hear that a room was not available when you arrived. There are so many reasons that this can happen and we are never happy to turn away a guest. We apologize for the inconvenience and hope to welcome you here someday soon.
My room door lock was not working..no cleaning roo
Business response:
I'm so sorry you did not have a pleasing stay with us. Thank you for this important feedback.
The property, while attractive and well maintained, is situated on the backside of an industrial park. Large potholes and poorly patched blacktop in the parking lot need to be addressed. The check-in process after 8pm is via a phone in the lobby which connects to an off-site operator, who in turn calls a front desk agent at the hotel to meet you and check you in. It's a weird process. The interior of the hotel was moderately clean, but stank heavily of cigarettes on the first floor. Someone had recently smoked inside the hot... read more
Business response:
Thank you for your detailed review. We are so sorry that you encountered unpleasant smoking odors and issues with your bathroom; we just hate that this subtracted from what might have been a truly wonderful stay with us. Thank you for letting us know how we came across to you.
The cleanliness was awful my pillows were disgusting and when I called for new ones I was told I would have to wait until the morning.
Business response:
I apologize for the condition of your pillows. In addition to friendly service, we are known for our super clean rooms and we are embarrassed that we disappointed you.
The room itself was clean, but there were only 2 towels, 2 washcloths, and one tiny bar of soap. I understand NOW that the title of "extended stay" means things like the amount of towels and soap, but perhaps stating that before check in would behoove them. The beds were horrific. The springs would pop with each movement, and they sloped toward the wall. Awful night's sleep.
Business response:
We are so sorry to hear that you wanted additional towels and found the bed uncomfortable. We apologize that these things subtracted from your great stay with us. We appreciate hearing from you and wish you well.
Frequently asked questions about Extended Stay America Select Suites - Akron - South
How is Extended Stay America Select Suites - Akron - South rated?
Extended Stay America Select Suites - Akron - South has a 3.3 star rating with 791 reviews.
When is Extended Stay America Select Suites - Akron - South open?
Extended Stay America Select Suites - Akron - South is open now. It will close tomorrow at 12:00 a.m.