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Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
- Hotels
- Alpharetta, GA
About this business
Location details
3331 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
STAY AWAY FROM THIS PLACE. HAD RESERVATIONS FOR OVER A MONTH. CALLED TO CONFIRM, was told i had 2 rooms. drive 8 hours, get there around 130AM, and was told i could not check in and could not stay there because their system was down.
Business response:
Thank you for choosing our hotel for your stay and for taking time to provide feedback. It is certainly disappointing to read about the problems you experienced at the front desk during check-in and that we were unable to accommodate you this time. We will share your remarks with our team so we can ensure these types of mistakes are not repeated. We appreciate your business and hope you will reconsider giving our hotel a second chance the next time you are in the area. Sincerely, Hotel Management
We booked our room through Expedia, got our confirmation email but arrived and had no reservation. Expedia changed the date on our non refundable reservation so we had to get a room they had available and still had to pay for a 2nd room. The staff was pleasant, the room was decent. It was ok at best. Expedia was terrible and I feel robbed by them. Expedia service was horrible, the worst we have ever used and will never book through them again.
Business response:
Thank you for your feedback and for being our guest. We apologize for the issues you faced with the reservation and the inconvenience it caused. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Half way through my stay another guest was given a key to my room and the staff told me that I was supposed to move rooms for this guest. They were very unprofessional about the whole situation, trying to make me responsible for their mistake. The pictures do not look anything like the actual hotel. If possible, avoid this hotel
Business response:
Bradley, thank you for your review. We apologize for the unfortunate incident that occurred while you were here and the poor service you received from our associates. We are investigating the matter and are taking appropriate steps to ensure such an incident does not happen in the future. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
The front guest staff were not accommodating. No one came to the desk as several guest walked in until I called and spoke with someone. I never got checked in and I do not plan on booking here again. Worst experience ever!
Business response:
Thank you for your review. We sincerely apologize for the trouble you had at the time of arrival. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope this unfortunate situation will not prevent you from staying with us in the future, and that you will give us another opportunity to provide the hospitality for which we are known. Sincere... read more
The manager was rude, tacky and condescending which fits the overall substandard conditions of this property. The only thing good about this hotel is location. The elevator was out of service most of my stay. I will never stay at another Extended Stay America again.
Business response:
Thank you for reviewing your stay. Although our location was ideal for you, we apologize for the poor service you received from our associates and for the inconvenience you had due to the lack of elevator service while you were here. Please be assured that we have discussed your feedback with our associates to remind to our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Horrible experience I spent over an hour waiting to be checked in, during that time period there was a large group in front of me having issues. I asked 2 questions to the employee, at which point he proceeded to yell at me that he didn’t need my help, step away from the desk (wasn’t near the desk), wait outside and then called the cops when I refused to leave. He continued to yell at me after I had already said proceed with what you are doing which he didn’t. After waiting an hour and the enployee helping 4 other guests tha... read more
Business response:
Katie, thank you for your review. We apologize for the difficulties you had at our front desk and for the poor service you received from one of our associates. Please be assured that we’re investigating what went wrong in your instance, and we are taking measures to prevent such scenarios from happening again in future. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
I would not recommend Extended Stay unless the go thru major upgrades. It could have just been my room, but I doubt it. The front desk person was pleasant and did everything she could.
Business response:
Thank you for the feedback about your recent stay. We are constantly looking ahead, budgeting and planning for future updates and renovations. We are sorry your stay did not meet your expectations and hope you will visit us in the future to see the progress we are making. Sincerely, Hotel Management
Never again this place has horrible service from hotel amenities to the customer service go to and another kitchenette hotel
Business response:
Thank you for taking the time to share your comments. Our goal is to provide excellent service,so we apologize this was not your experience. Your concerns have been shared with the entire team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East has a 3.4 star rating with 1,193 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East is open now. It will close tomorrow at 12:00 a.m.