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Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
- Hotels
- Alpharetta, GA
About this business
Location details
3331 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Messy, dirty room Upon arriving for my reservation the rep. stated he didn't have any availability, but for me to wait about an hour or two. I proceeded to wait. He given me an room on the third floor (3), entering the room, it was dirty food, unmade bed, microwave and bathroom awfully filthy. I went back down stairs and inform him it was dirty. He kept scanning the computer and saying he couldn't find any rooms. This was exactly after credit card transactions, so he had me waiting for an hour. As an current customer, I was ... read more
On check in old man was very rude and unprofessional, middle of the checking in he left for 20min to the back room and didn’t say why or were is going When I ask he got very upset and start screaming I will never go there or send any of my employees back
Bad staff This is the laziest, rudest, more inefficient staff I've ever encountered. I highly recommend you avoid this place. Show up at 2pm to be told there are no clean rooms to return at 3pm. Returned at 3pm only to be told the room is still not clean. I have my opinion as to why that I will keep to myself. STAY AWAY!
Business response:
Thank you for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Will never return Good location but everything else substandard
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
The room had not been cleaned and used towles on the floor and bed not made. I switched to a different room but the floor had worn areas with ruts and air conditioning really noisy.
Business response:
Please accept our apologies for the issues you encountered in your rooms and regret the disappointing stay you had with us. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of delivering a well-maintained room to each of our future guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
really not a happy customer at all! the people that worked there were nice, but it took 20minutes for the night desk clerk to get me the key to the room. he did not pick up the phone when i called or when hotels.com called! when he did show up he told me he had cancelled our reservation! the facility was not well maintained at all! there were no cups, dishes, silverware or supplies in the kitchen at all! nothing even to boil hot water or make coffee! there were stains on the bath towels. this place was nothing like it was ad... read more
Stank, smelly. Nasty. Rooms were filthy. Bad customer service. Lady at front desk was mean.
Business response:
Thank you for being our guest. We apologize for the cleanliness and odor issues you encountered while you were here. Even more distressing is the fact that you were met with anything other than friendly service in the process. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
One night the music next door was blasting. There were kids running up and down the hall. The phone in the room did not work. The air was not very cold at all. Thank god we had a box fan. Every time we needed something in the kitchen we had to go and get them from the front desk. Very inconvenient.
Business response:
Thank you for your review. We are sorry you were disturbed by the other guests. Our front desk is available to resolve issues, so we are sorry we were not aware of the problem, as we would have been happy to try and resolve the issue or move you to another suite. We regret your disappointment with the kitchenware policy and are also sorry for the issues in your suite. Your feedback will be shared with our maintenance team for review and action. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East has a 3.5 star rating with 1,271 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East is open now. It will close tomorrow at 12:00 a.m.