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Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was small, dingy and dirty. We paid a lot for the room and there was no housekeeping unless we paid more. When we found we were short a washcloth, the desk claimed we were not truthful and that they only give out 2 of towels, etc. per stay. The breakfast buffet was coffee and a prepackaged muffin. A homeless man was helping himself one morning. I would not recommend staying here.
Business response:
Carrie, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Should be condemned Disgusting. Staff was pleasant. Place should be condemned. Killed 6 bugs. Cabinets broken, toilet was filthy and filled with grime, tv didn’t have one clear channel in focus, refrigerator was broken and loud,dust and stains everywhere, one bar of soap and one sample shampoo, smelled like smoke, whole place shook every time train went by (all night). Staircase hallway was filthy as if there was a frat party the night before (beer cans, McDonald’s bags, etc). For $245 I was expecting much much more... Never... read more
Business response:
Don, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Should be better Checked in at 10:30pm and was given a dirty room. Room had not been cleaned, had trash in it, and two drawers in the kitchen were broken. The following day we asked for clean towels (we had 2 in the room for a party of 4) and there were no clean towels in the hotel.
Business response:
Marcia, thank you for your review. We apologize for the cleanliness and maintenance issues you encountered in your room. Please be assured that we have shared your feedback with the respective teams, and we’re working with them to fix the problems you mentioned immediately. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Awful place My experience with this hotel was a complete disaster! I put in the notes that I would need a late check in. As I was boarding my flight, heading to Atlanta the front desk called me to verify I was still arriving. I confirmed that I was and I would see them soon. I landed in Atlanta, get into my Uber, and then I get a call from the hotel. I was informed they had oversold the hotel and there were a few rooms that weren’t fit for occupancy and therefore, they were canceling my reservation and there was no need to g... read more
Business response:
Adrienna, we are terribly sorry about the issues you experienced with your reservation and how the situation was dealt by our associates. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
When we first walk in the room there was a q-tip on the kitchen counter than we realized bathroom sink was clogged 😞 spok to the lady who is in charge that night she said it will be taking care of it tomorrow and no another room with 2 bed is available for us.... we did check out very next day and went to another hotel. Very disappointed 😔
Business response:
We are sorry for the difficulties you had while staying with us and that our staff was unable to resolve it while you were here. This is indeed not the type of service our hotel is known for, and we extend our sincerest apologies. Your feedback will be discussed with the concerned team to ensure we are well poised to serve you better during your next stay. We hope you will give us another opportunity to deliver the service and hospitality you deserve. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Awful The staff was awful, our room had empty beer cans under the bed, moldy bathroom the telephone iris still probably dirty and sticky. “Breakfast included” muffins and coffee pot without coffee! At 7am. Overall it was only one night but for sure we’re not coming back!
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 3.3 star rating with 1,855 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.