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Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel will try to take your money and not let you check in.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Awful
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Extended stay killed cupid Went to celebrate Valentine's. I was talked into hotels.com rep on to ordering this hotel because of the kitchen. Horrible experience, Valentine's dinner ruined because I had no kitchen equipment. I started asking for the advertised supplies ar 11am I received partial supplies at 11pm after throwing away the lobsters that died during the wait. So not happy.
Business response:
Aaron, please accept our sincere apology for the lack of responsiveness you experienced with our staff. We have addressed the issue and will be using this as an example with our team to prevent future shortcomings. We appreciate your candor and hope you will give us another opportunity to provide you with the exceptional service you deserve. Sincerely, Hotel Management
Doors were broken on hinges, no continental breakfast, broken toilet seat, sheets looked dingy.
Business response:
We are extremely sorry for the issues you encountered in your room and regret the disappointment you had with our breakfast offerings. Your concern will be shared with our brand leaders to determine new choices. Also, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The check-in staff was friendly and welcoming. Walking down the hall, there was a stale odor and our room had the same odor. When we opened the couch to make the bed, there was a sock, penny and paper on the mattress. Only three pillows were in our room and we were never offered room service or clean towels during our three night stay. No ironing board or iron was available, even though the holder was on the wall. The bathroom counter was peeling away and the toilet lid had a cigarette burn on it. It was not a well kept prop... read more
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The bed mattress was poor. The area of town was not extremely safe. There was no fitness center. Breakfast was a muffin and coffee. There was not even orange juice. The cleanliness was adequate and the price was good. I would not stay here again. Very disappointing!
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Overwhelmingly unexcited Somewhat small population of crackheads hanging out in the back parking lot. Bed felt like I was sleeping on a bag of uncooked, unmashed potatoes. Can they get a fan to blow the marijuana smell OUT of the lobby, I understand it was raining when we got there but the worlds smallest awning over the front door should not be the first place people spark up the MJ.
Business response:
Dear Jason, thank you for choosing our hotel for your travel needs and for the feedback.We aresorry for the disappointing overall stay and for the inconveniences you experienced due to the smoke smellin the lobby area. We have strict policies where we prohibit smoking in some areasso we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel and for an opportunity to improve upon the impression left. Sincerely, Hotel ... read more
Not a comfortabe experience I was very disappointed in the amenities. I didn't have an iron or a hair dryer. Also, I was surprised that the bed wasn't made daily nor were there fresh towels. The shower curtain smelled like mildew. There wasn't a pen or piece of paper in the room, no hand lotion and a very rough and nasty bar of soap. Just the little things could have made my stay more comfortable.
Business response:
Gail, thank you for being our guest. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Also, know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are happy to provide this service to you at a minimal fee. The items such as hairdryers are available and complimentary at the front desk at any time. We’re sor... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 3.3 star rating with 1,855 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.