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Extended Stay America Select Suites - Atlanta - Clairmont
- Hotels
- Atlanta, GA
About this business
Location details
3115 Clairmont Rd., Atlanta, GA, 30329, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was traveling and stopped to get a room. The room was NOT clean. It smelled like a pound of old folks perfume. There was hair in the tub and tags from new clothes on the bed. I’m pretty sure someone used the room but probably didn’t stay. The man at the front desk didn’t even apologize. He said he left a note about the room being under Maintenance and No one should have been put in there. Waste of money.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
My second and experience with extendef stay. Terrible. I reported to the front desk that there was a huge wasp nest at the clairmont rd. R /S of hotel entrance. And it was gully loaded with huge wasp. They never took care of iy before i left. The coffee urn was cold, and empty before 8:00 a.m. The television remote had no batteries, and the front desk clerk Couldnt find any.
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Terrible. Don’t stay here. The entire place ranked of marijuana and cigarettes. Super ghetto
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
They have roaches and poor housekeeping, found old food and dirty cups under the bed and I paid for a double queen and got a double full
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bette... read more
DO NOT STAY HERE!!! This hotel is absolutely Filthy the reviews should have stated that this hotel is being utilized as Homeless transient housing location, the smoke alarms went off and none of the phones in my room worked! in the hotel and my the room reeked of cigarette smoke this is absolutely an acceptable I would never stay at a Extended Stay ever again
Business response:
Thank you for choosing us and for taking the time to post a review. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you encountered. We will share your comments with our team and make sure we are more diligent going forward. We also regret the inconvenience you experienced due to the fire alarm. We appreciate your feedback and hope to have the opportunity to offer you a more restful stay on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Clairmont
How is Extended Stay America Select Suites - Atlanta - Clairmont rated?
Extended Stay America Select Suites - Atlanta - Clairmont has a 3.4 star rating with 1,660 reviews.
When is Extended Stay America Select Suites - Atlanta - Clairmont open?
Extended Stay America Select Suites - Atlanta - Clairmont is open now. It will close tomorrow at 12:00 a.m.