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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lots of construction at 10pm behind our room,no stopper for bath tub and replacement from office would not install and keys did not work on 2nd day of stay. No coffee pot or coffee in room. Could have been better.
Business response:
Please accept our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. Kindly note, to ensure the cleanliness of kitchenware upon guests’ check-in, these items are kept at the front desk. We hope you will consider giving us another chance in the future. Sincerely, Hotel Management
Rude We had booked a room on hotel.com and when we arrived at the hotel the clerk had given our room away and was very rude. We talked to her through a phone on the outside of the wall and she said the hotel was booked and there were no rooms then hung up on us. It was terrible. We had no room and had to drive through the night since everyone else was booked by then. I will never recommend this hotel or any other extended stay again. Awful!!
Business response:
Christy, thank you for your review. We apologize for the reservation issues and the poor service provided by our associates. Please be assured that we're investigating and working with our staff to identify where we fell short to keep this from happening again. We're also creating necessary procedures to ensure we don't repeat these mistakes in the future. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
We booked two rooms. They gave us rooms in two different buildings. Then after lots of callingg to orbitz and arguments we got rooms in same building but not king suite. Breakfast was only coffee and cheap granola bar and cheap muffins. No milk or cereal for kids. No utensils in the room. No water bottles.
Business response:
Thank you for your review. We apologize for the difficulties you had at the time of check-in and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your feedback with our front desk team to be more diligent with our efforts moving forward. Also, know kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our guests upon request. We hope you will consider a return visit so we can make it up to you. Sincer... read more
Rooms are spacious and well equipped. They gave away our ore paid room because they were busy. When we arrived late at night, we were told there were no rooms. After a lot of hassling the front desk clerk - who was exceptionally unprofessional- miraculously found us an available room. Glad that they found one for us, but should never have been an issue.
Business response:
Thank you for your recent stay and comments. Please accept our apologies for the issue you experienced at our front desk. We apologize this was not handled correctly; we are taking measures to ensure the complete satisfaction of our valued guests going forward. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management
DO NOT STAY HERE!! The lobby is dirty and the rug and tile floor seems like it hasn’t been cleaned in weeks. The front desk person gave me the wrong room so when I attempted to open the room which was written on my key card paper someone yelled out that the room was already occupied. Which was the last thing I needed after a full day of traveling from LA to aglanta woth multiple canceled and rerouted flights. I thought this hotel would be a nice and I’d feel like I was at home because of the location and full kitchen...it’s ... read more
Business response:
Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
I’ve never been to a hotel that didn’t have a ice machine . The vending machines are way out of date An the drink machine is over priced . The grab an go breakfast only had coffee not even a choice of water . Or orange juice like most places . The front desk people were so so nice an friendly . The voucher said the room came with dishes but I didn’t even have a plastic fork . I guess you get what you pay for . Cheap cheap for the cheap cheap cheap .
Business response:
Thank you for choosing us. We are sorry for the difficulties you encountered during your stay. Since we have fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. To ensure the cleanliness of kitchenware upon check-in, these items are kept at the fornt desk, and our team gladly delivers them on your request. Also, your feedback regarding our grab-and-go breakfast have been shared with the Brand Leaders to assist them when determining ... read more
They said they never received a reservation from expedia for me and had to process me as a walk-in. I had to pay $3 more. Very disappointing experience.
Business response:
Thank you for taking the time to write us back. We are sorry for the reservation issues you had due to the third party website. It is never our intention to disappoint you in any way, and we hope you will give us a chance to host you in the future. Sincerely, Hotel Management
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
They billed me twice for the same room.There was old ice cream in the freezer and the tub was dirty
Business response:
Thank you for choosing our hotel. We are sorry for the cleanliness issue you encountered while you were. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. Regarding the charges, please feel free to reach out our front desk as our associates will be happy assisting you further in regard to the same matter. We hope you will afford us ... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.