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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had bed bugs hair in the shower it was not clean at all, smelled like smoke but it’s suppose to be non smoking I’m not understanding! I will not be staying again
No pillows on bed (they gave me one, water on kitchen floor and I have bites all over me!
Business response:
We sincerely apologize for the cleanliness issue you experienced during your stay. Although we have regular pest control service in our hotel, we are sorry for the insects in your room. We are working with our pest control provider to ensure procedures are being followed to prevent future infestation. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Had to leave in the middle of the night! It was the worst hotel, please stay away! The room was dirty from the pervious person. The staff was rude and awful. The refrigerator kept making noise. They had plumbing problems. Everything that could go wrong went WRONG! Please stay away!
Business response:
Elsy, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Location is good, however the hotel itself is very sketchy. The first room we wer
Business response:
Thank you for taking the time to evaluate your stay. Although we’re glad to know our location was ideal for you, we apologize for not living up to your expectations during your visit. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. I hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Staff member was very rude. Room was nice and clean. Pillows were uncomfortable and flat.
Business response:
Thanks for the candid feedback. Although you liked your room, we apologize for our staff members being rude to you while you were here. Also, we are sorry you weren't happy with the comfort of the pillows. Your feedback is shared with our entire team to step up their game and improve our service levels going ahead. Please consider giving us an opportunity to improve our impression on your next stay. Sincerely, Hotel Management
Let's just say: No Coffee Pot was delivered as promised and I had to eat with my fingers!! Never Again!!
Business response:
We sincerely apologize for falling short of your expectations and not providing you the kitchenware on your request. This is not the impression we like our guests to leave with. Your feedback is shared with the concerned team to improve our service going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
SAVE YOURSELF!!!! DISASTER!!! ROACH HAVEN!!!! I would never charge $75 a night or more for one upgrade short of a prison cell...I love extended stay but I couldn’t believe you guys would put your logo on this disaster. Hotel attendant was not present..had to wait outside for 10 minutes. Only to call a phone & he picks right up & turns lights back on in building & opens door. It was before 8....what was he doing? Sleeping? I could not let my infant daughter & wife go in. I checked out immediately!!! Worst hotel experience eve... read more
Business response:
Keirra, we sincerely apologize for the issue you experienced at the time of check-in and the cleanliness issue you encountered here. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
I didn’t get to stay in the room because I found roaches when I arrived.
Business response:
Beatriz, we are sorry for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.