This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For starters, I booked my room in advance and the facility did not have the room prepared for me so I had to wait an hour to get into my room. Once in the room, I had cleaning supplies still in the room and the room was still dirty with the exception of clean towels. Visible dirt and food left in the sink of the room. I discovered bed bugs in the bed after my wife, daughter and I started to itch and develop mounds on our skin. I discovered what appeared to be pesticide behind the bed and drawer, so it was clear the issue was... read more
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
I booked two rooms...one room has roaches,lights barely work,water faucet doesn’t properly work in bathroom, room phone doesn’t work as well. My second room has sitting water as if the tub is clogged up as my children and I showered. Old room phone that didn’t work and missing almost all of the buttons off of it. Rooms smell like smoke and booked non-smoking rooms.
Business response:
Please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
Ryan, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Don't Book Here! Horrible! My husband and I had a horrific experience here. Don't stay here unless you like mold and dirty sheets. Even the bathtub sported a dirt ring around it. Front desk folks didn't care at all. The only positive is the location. Easy access to I285 and I75. You've been warned! Waste of money!
Business response:
Alexa, thank you for choosing to stay at our hotel on your visit to our area. We are sorry we provided you with inferior service and inconvenienced you in any way. We have shared your concerns with our staff, and we are taking appropriate measures to ensure these issues are not repeated. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
Sheets were dirty And they have cockroaches when we arrive there was no one at the counter to check us in for about 30-40 minutes And I asked for a new sheet which was never brought to me
Business response:
Thank you for staying at our hotel and for sharing your feedback. Exceptional service for every guest is our highest priority, so we are disappointed to learn that your experience with us fell short. We have shared your feedback with the appropriate team members so adjustments can be made. We value you as a guest and hope we have the opportunity to welcome you again in the future. Sincerely, Hotel Management
It was the worst experience you could ever imagine. I couldn't sleep the whole night because my neighbor decided to fight and no one from the management bothers to tell them anything. They were continuously shouting and banging the walls and despite my continuous complain the staff didn't do anything. I complain to the manager in the morning and she said that all they could do is to ask them and nothing else. Like are you running a hotel or circus? It's like the police saying that all we could ask the robber not to rob you. ... read more
Business response:
We sincerely apologize that our staff didn’t action your complaint regarding the noise issue which impacted your stay. Your feedback is important for us, and it will be used as a training tool to improve our service levels and ensure our guests are treated well going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
When we arrived and got to our room it was not clean. The trash was full and there were various items left in the room that were not ours. We were left with one towel. I even spoke to the receptionist in the hotel lobby the next morning and she said she would send someone to the room to take care of all our issues. I requested the cleaning woman come after 2 and she came and gave us extra towels. We didn’t need them as I had already received them in the morning. She did not clean our room even though we asked. This experienc... read more
Business response:
Thank you for being our guest. We are disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we are sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Management
HORRIBLE SERVICE Was HORRIBLE. WORST CUSTOMER SERVICE EVER. SOOO RUDE AND SMART MOUTH. NOT GOING BACK
Business response:
Melanie, thank you for being our guest. Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Professionalism Very unprofessional. Could of been cleaner in the stairway and outside area.
Business response:
Thank you for reviewing your stay with us. We apologize for the service and cleanliness issues you encountered during your visit. Please be assured that we have discussed your feedback with the concerned teams, and we’re working on our protocols so we can be sure to meet the high standards you should always expect from us every single stay. We hope to have another chance to provide you with the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.