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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It wa filthy! There was toothpaste spit in the bathroom mirror, cockroaches (2) and a mat of hair in the shower, truly disgusting!
Business response:
Anthony, thank you for taking the time to review your stay. We apologize for the cleanliness issue you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We’re working with our housekeeping team so that such issues are prevented from happening. We have also asked our pest control provider to service our hotel immediately. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel ... read more
The room had a bad smell, no toilet paper in the bathroom. Locating the room was hard, I had to park m vehicle and walk to locate the room. The small room numbers made it impossible to see and if it waoulsvr been raining I would’ve asked for my money back and left. This hotel does not meet the expectations when visiting this are.
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Nice area but I was disappointed with the room overall.
Business response:
Jojiberi, thank you for being our guest. We are sorry our room was not to your expectations. Your feedback will be discussed with the appropriate individual to improve our future guests’ experiences. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The first night we entered into the room we encountered ants ants on the face towels hand towels and it's on the sink and it's on the table we told the guy at the desk front desk and he moved us to another room and there were cigarette butts cigarette Burns in the blanket they were people hanging out outside of the room smoking talking and that morning I woke up I was bitten by a spider on my leg and arm there was hair on my sheets up under my pillows
Business response:
We sincerely apologize for the difficulties you experienced. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope you will give us another opportunity to deliver the service and hospitality you de... read more
The company is all about business which is understandable. However in my case I think the company was being very mean and I would never Venture that way again.
Business response:
Thank you for your candid review of your stay at our hotel. On behalf of the entire team, please accept our sincere apologies for providing you with anything less than a satisfactory experience. Please be assured that we are taking immediate steps to avoid such problems in the future. It is our goal to provide an excellent customer experience so we hope that you will give us a chance to redeem ourselves the next time you visit Atlanta. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
what I did like was the location and what I did not like was the smell and insects
Business response:
Thank you for being our guest and sharing your feedback. Although you liked our location, we sincerely apologize for the odor and cleanliness issues you encountered while you were here. Your concerns have been immediately brought to the attention of our housekeeping department for revisiting our cleaning program and make improvements so that our future guests are not similarly impacted. We hope you will give us a chance to impress you in the future. Sincerely, Hotel Management
Only if others are booked Room was very outdated, and was not kept up very well. Plastic cover on the bed was also a headache. Great surrounding area, but would not stay here again.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The room numbers are incredibly small and would be difficult to see in broad daylight, however, night made it absolutely impossible. There are no markers on the buildings and the desk clerk only pointed toward the door to say "The room is outside these doors." I arrived with family members to include two infants and a terrible two year-old... at the end of a long, exhausting trip and family holiday dinner. Having to climb stairs to find the room was an added inconvenience - then to find that the non-smoking room had definite... read more
Business response:
Please accept our sincerest apologies for the issues you encountered during your stay with us and regret the inconvenience it caused. Rest assured, we have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same problem. Counting on your kind generosity to accept our apology, we hope you will consider a future visit so that we can better demonstrate our commitment to service excellence. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.