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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was filthy. There was old vomit on the sheets and carpet. Roaches!!!! The tub was dirty and clogged. When I went down to the front desk to complain and request a different room and the door was locked and the clerk was no where to be found for over an hour!!!!! I ended up going to Walmart and purchased new sheets and pillow. I checked out at 6:30 am!!!!
Business response:
Naomi, thank you for your feedback. We are sorry for the cleanliness issues you had in your room and for the difficulties it caused. The condition of the room you described is unacceptable, and we are working with our housekeeping team to ensure we redouble our efforts in providing the guests with a clean and comfortable room that they deserve. We hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Staff was not very friendly. I stayed 4 days and they told me there were not clean towels 2 out of the 4 days. Breakfasts was very poor.
Business response:
Gringo, we sincerely apologize for the difficulties you faced during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, and your feedback will be used as a training tool to enhance our future guests’ experiences. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Unhappy experience Hotel was overbooked. We did not get the type of room that we had booked.
Business response:
Rodd, thank you for the review of your visit to our hotel. We are so sorry for not being able to give you the room of your choice and for the inconvenience caused. We have addressed your concerns with the staff, and we have taken corrective actions so this does not happen again. We would love the opportunity to welcome you back soon. Sincerely, Hotel Management
Our room smelled like old cigarette smoke, and it was supposed to be non-smoking. The bed only had two pillows.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Didn't feel safe and very annoyed Loud neighbors late at night. Both locks busted on door. When ppl smoke outside my room the smell pours into my room. They need to fix their locks and monitor their loud customers. A security guard would be great.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Never again Poor service. The font desk staff had a total lack of friendliness to them. I needed to do work while there, and was told very unapologetically that there "Probably won't be WiFi available" for my stay. This was after being treated like a hassle just for wanting to check in.
Business response:
Austin, thanks for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
No coffee maker. Exterior door would not close completely. Bathroom door would not stay shut. No shower curtain. Issues addressed with the staff but left unaddressed.
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
This place is disgusting. The bed linens are dirty. The bathroom... holy cow... unbelievable... so dirty. The tub is disgusting. I won’t be taking a shower here. I’m too scared to step foot in the tub because I’m scared I’ll catch something. If there were somewhere else to stay nearby I’d leave and go there but eveywhere else is booked. I’m contemplating going to sleep in my Jeep. I haven’t seen any bugs but I’m sure they’re here... watching and waiting for me to fall asleep.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Had to wait over 30 minutes to check in. Staff was rude and told customers that they could not handle all of us at the 3 pm check-in time, and that they were out of clean rooms. I booked my room on April 1st, and the concert was July 21st. My room had dirty water in the middle of the room. The shower had not bern cleaned fully. The TV remote was missing. My sister had a spider and flea in her bed. The sheets did not feel or smell clean. There were stains on all the bedding. Coffee and grab-n-go breakfast in the morning was l... read more
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We are working with our staff to make sure we are paying the proper attention to these areas. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.