This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
went my money back had roches in room
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again. S... read more
Kinda Tired Very nice staff but poor check-in experience as the rooms weren’t ready. The place is very tired. No standard amenities like a safe for valuables. A “2 out of 5”
Business response:
Thank you for being our guest. We apologize for the inconvenience you had at the time of check-in and for not meeting some of your expectations. Please be assured that we have discussed your feedback with the appropriate team, and we're taking corrective steps to improve our service and facilities moving forward. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
No shower curtain. Corners were filthy, trash left from prior tenant, outer toilet and wall near toilet had filth, outer microwave was full of fingerprints, original key didn't work.
Business response:
Kelly, thank you for taking the time to evaluate your visit. We apologize for the cleanliness you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. We hope you will give us a chance to redeem ourselves the next time y... read more
Business response:
Laquana, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The front desk manager was extremely rude. She needs to be terminated immediately with the way she handles guests. She also came into my room at 9AM on the day of checkout expecting me to be gone. She asked why was I still in my room. My checkout time was 11AM.
Business response:
Thank you for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
First room we checked into reaked of smoke and was dirty second room we got whenever we left the hotel room when we returned our keys did not work atone point it was 2in the morning in 34degree weather and no one was the the officce to help. VERY DISAAPOINTED will never use extended stay again.
Business response:
Thank you for posting a review. Please accept our apologies for the issues you experienced in the rooms you stayed. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Stay Away from this hotel, rooms are dirty. Front Desk assign three times dirty rooms and occupied!!
Business response:
Thank you for being our guest. We sincerely apologize for the cleanliness issue you encountered in your rooms at the time of check-in. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
No room guaranteed We arrive to check in after booking earlier that day and confirming they except pets. After driving 6.5 hours with an 11-month-old and a dog and arriving at 9:30 PM upon trying to check in we were told they overbooked and there were no rooms available. The attendant grinned and offered no options or help.Very poor customer service all around.
Business response:
Sean, thank you for your feedback. We sincerely apologize for the mix-up with your reservation and for not being able to resolve the issue. Please be assured that we’re reviewing this situation to see what went wrong and taking extra care to avoid this in the future. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Room was not to standard Room had roaches in it and when I asked to get my room switched it took a whole day, so I had to stay out my room until it was fixed.
Business response:
Thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Si... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.