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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Rachel, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Room so posed to be a non smoke room but it smell of smoke. They were musty and the floor was sticky to walk on. I can’t believed I pay to stay there. My ‘allergies act up. Very disappointed.
Business response:
Thank you for sharing your experience. We are truly sorry you non-smoking room had a smoke odor and regret the inconvenience it caused. Although our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management
Dirty room, food left over by prior guest, towels and soaps used. Not worth even for one night stay.
Business response:
Nick, thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you encountered in your room. Your feedback is discussed with concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
This was the worst hotel I've ever stayed at. Service and staff were
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Was convenient to where I needed to be. Staff was kind when they were there. No trash can. Dirty on some countertops. TV didn’t work last night I stayed. Top sheet had a stain. AC worked but the screen was broken. But I mean heck If you can get past that then it was a pleasant stay. I didn’t sleep in the bushes. Place has a lot of potential though.
Business response:
Matt, thank you for your feedback. We are happy to know our location was ideal for your needs and that you liked our friendly associates. However, we are very sorry for the cleanliness and maintenance issues you had in your room. Your comments have been shared with the concerned teams to make sure we redouble our efforts in providing the guests with a clean and comfortable room that they deserve. We hope you will give us another chance to impress you on your next visit. Sincerely, Hotel Management
Total Dissatisfaction I waited for over an hour for them to find my confirmation, and then they issued another guest a key to my room and the walked in on me. I tried reaching to the manager afterwards and I have been given a run around ever since!!!
Business response:
Thank you for being our guest. Please accept our sincere apologies for not living up to your expectations for a perfect stay. This is not the impression we like our guests to have about us. Your feedback will be used as a training tool to ensure we deliver top-notch level services to all of our guests moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves. Sincerely, Hotel Management
I woke up to the maintenance man banging on my door telling me he had to install brackets in my room, as if I was squatting in the room rather than being a paying customer. I tried to call the front desk but the phone in my room wasn't working. I went to the front desk to exchange towels only to realize there wasn't anyone there; there was a sign saying to utilize the phone on the wall. Once again the phone didn't work, this hotel is poor on service and hospitality, with these recent bad experiences staying in two different ... read more
Business response:
Elle, we appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from... read more
Bugs in room, rude check in woman , the roaches in the bathroom were gross
Business response:
We are sorry for the service and cleanliness issues you experienced during your stay and regret the inconvenience it caused. Although we have regular pest control service in our hotel, we are sorry for the roaches in your rooms. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. It's our goal to provide an excellent customer experience, and we are sorry for letting you down. Rest assured, we will redouble the training for associates so t... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.