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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't stay here. The room carpet was very dirty with lots of stains, mold all over the air conditioner slats, and mold on the grout in the shower. I believe there was what looked like semen on the bed skirt, or at least large drop/drip marks of a whitish substance. When the air conditioner shut off, a fan would make a tick, tick , tick sound for a minute or two until it stopped. I stayed here for a Braves playoff game. I arrived back at the hotel around midnight and tried to go to sleep immediately. In the room just down sta... read more
Business response:
Scott, we sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Mold in bathroom, dog or cat hair all over carpet, rust in towel holder, toilet wasn’t cleaned. Tub had a ring inside it
Business response:
Thank you for taking the time to review your stay. We apologize for the cleanliness issue you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We’re working with our housekeeping team so that such issues are prevented from happening.We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Review
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
PROBABLY WON'T RETURN Staff was great. Room mostly clean but the air conditioner emitted stale air that actually made me sick and there was Mold & mildew in the grout of the shower tiles. This location is great but again my room needed some TLC/
Business response:
Thank you for being our guest and for your valuable feedback. Please accept our apologies for the issues you had at our hotel. Reviews such as yours allow us to make changes and improvements to better serve our guests. Your review will be taken as a tool to ensure that all procedures within our maintenance department are being followed. We appreciated having you as a guest and hope you give us another chance and choose to stay with us again. Sincerely, Hotel Management
The hotel was dirty. They were doing roofing 12 hrs per day so we had to park our car far away. The staff was not friendly or helpful when our tv went out and was out for about 6 hrs. I will never recommend this place it was too expensive for what you received.
Business response:
Kimberly, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with theHousekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Not like it used to be Arrived later because of traffic (10:50pm). Was told there wasn’t rooms left even though we paid in full two weeks prior on Hotels.com. Lady was nice enough and found us one magically. (#106). We get to the room and it stuck sooo bad of mildew. We went back and spoke to the lady and she came to the room and agreed that it was awful and apologized. Found us another room lol. It didn’t smell as bad but didn’t have pillows (the eventuality found some). (#103). Exhausted and midnight now we get to sleep. I... read more
I called earlier the day I was supposed to check in to let them know I was going to be arriving late. When I arrived, they could find my reservation. Instead they rebooked me for 5 nights instead of 2. Come to find out, the next day when I went down I have now had 2 reservations which I didn’t not book. I tried to correct them on how I only wanted 2 nights and I never booked 5. When it came time to check out of the hotel, I noticed I had a 250 dollar charge ontop of everything I had already paid for. They never cancelled the... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.