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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Floor in room was dirty being I came in evening couldnt recognize till my child walked on it. Bottom of foot and socks black.
Business response:
Dear A, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Had to wait close to an hour before anyone came out to check us in.
Business response:
Dear Guest, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team was unavailable to help you with your check-in. This is not the standard we strive for, and we understand how frustrating it must have been to wait for an extended period of time. We will share your feedback with our team and work towards improving our check-in process to ensure our future guests are not similarly impacted. We hope you'll give us another chance to provide you with the hos... read more
Checked in. But no one cleaned the room prior to my arrival. Dirty towels and trash. So had to get a new room. Front desk guy was very nice though.
Business response:
Dear Graham, Thank you for the honest comments about your stay with us. We appreciate you mentioning our friendly, helpful staff. However, we sincerely apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience ... read more
Photos don’t do this place Justice. Second bathroom didn’t have power. Holes in the wall. Carpet ripped up and fraying. Multiple outlets with no cover. My girlfriend joked about not wanting to even sleep in the bed fearing the sheets were not clean. Rightfully so, when we entered the bedroom there was two dead fruit flies on the top sheet.. if you want a cheap place to stay, this is it, but don’t expect conditions shown in photos…
Business response:
Dear Michael, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean and well-maintained room, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope... read more
Accounting Issues Got charged twice..still waiting within the 3-5 business days to return my money to my card which definitely affected my weekend.
Business response:
Dear Peter, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.