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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty room, strong smell of marijuana that stayed on our clothes even after we left. Overall bad experience because of the la k of cleanliness and comfort in the room.
Business response:
Dear Jackson, We sincerely apologize for the unpleasant experience you had during your stay. The issues you mentioned regarding cleanliness and the pungent smell are unacceptable and do not reflect our standards. Your feedback is taken very seriously, and we are addressing these concerns with our housekeeping and management teams to ensure such incidents are not repeated. We hope you will consider giving us another opportunity to provide a more comfortable and pleasant stay in the future.Sincerely,Hotel Management
The rooms were good, but Terrible Services. The lady at the Front Desk was hardly up front and act like she didn't want to be there. I wouldn't recommend this hotel to anyone
Business response:
Dear Michael, Thank you for taking the time to write a review of our hotel and appreciating our rooms. However, we are sorry for the unattentive behavior our front desk team showed. Your comments on the issues mentioned have left us disheartened this time. We will look into this further and significantly appreciate you bringing this to our attention. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. E... read more
No housekepping. You have to buy your towels for new ones. They dont take cash.
Business response:
Dear Steven, Thank you for being our guest. We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
There was no one to check me in when I arrived and I was forced to find another hotel to stay at.
Business response:
Dear Francisco, Thank you for including us in your plans. We deeply regret the inconvenience you faced upon arrival due to the absence of our front desk team to check you in. We value your business and assure you we will address this to avoid recurrence. Your experience is certainly not reflective of our standards. Please accept our sincere apologies. Thank you for your feedback, and we hope to provide you with a seamless experience on your future visit.Sincerely,Hotel Management
the worst hotel I have ever stayed in to date. the environment is horrible, I liked the extended stay America chain and trusted it, which is why I stayed, but I can't imagine having this terrible experience. When we arrived to check in there was a couple already complaining about the bad smell, I don't know what I heard, but when we got to the room I almost vomited, without exaggeration it was an unbearable smell, dirty with cockroaches, dirty walls, drug smell from the rooms next door , it's not a family hotel environment, ... read more
Business response:
Dear Simone, Thank you for being our guest and showing your trust. Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instruc... read more
已有預訂，到場先說沒有房間花了大約半小時才給房間，但地板很髒還有很重的大麻跟煙味 櫃檯人員語意不清，又很早就離開，也沒提供洗髮精只有一塊肥皂，很不值得
Business response:
Dear YI AN, Thank you for being a guest at our hotel. We're pleased you chose to stay with us, but we're deeply sorry for the inconvenience you encountered upon your arrival. Your comments about room readiness and cleanliness are concerning, and we will address these issues with our team. We value your feedback as it provides insight into areas for improvement. We hope you will give us a chance to better serve you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.