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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff at check in were friendly & courteous. However, the room, while clean, needed maintenance. The outside of the rooms (walkway, stairs, etc) were filthy, the parking lot was trashy. The overall condition of the motel is deplorable. The ONLY thing this place has going for it is location to Truist Field. This place needs to up its game to be on par with The Battery.
Business response:
Dear Amy, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you loved our team’s hospitable service and the convenience of our location, we are sorry for the condition of your guest room and any oversight in our hotel areas. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our housekeeping and maintenance team so these... read more
Better hire better people Tried calling for a late check in and was told at 1am I couldn’t check in. So I asked if he could just check me in now because I wasn’t gonna be able to get there by 1am cause of car troubles. He rudely said no land I asked why not because the hotel in Dallas did it for me with no trouble, and it’s the same hotel chain. He said “I’m not in Dallas I’m in atl then hung up on me. When I called back he continued to be extremely rude and said he was canceling my reservation and hung up.
Business response:
Dear Steve, Thank you for the review. We empathize with the frustration you felt from us not being able to grant you a late check-in request, and we regret the inconvenience you experienced due to our staff not being responsive to your needs. We take these reviews seriously, and your feedback is being evaluated with the team member to ensure that we appropriately respond to every guest request. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay ... read more
The only good thing I can say is that it was an ok walk to the Braves stadium. Nothing else good. The room was dirty, not vacuumed, everything stained. The bed was broken and miserably uncomfortable. Something in the wall made a loud racket every hour for ten minutes. Will never stay at one of these again.
Business response:
Dear Amy, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the disappointing experience you had during your visit. It is regrettable to hear about the cleanliness issues, the uncomfortable bed, and the disruptive noise you encountered. This does not reflect our usual standards, and we will address these concerns with our team to ensure improvements are made. We understand your decision not to stay with us again, but we appreciate your feedback and will use it to enhance our guest exp... read more
Very old and outdated. Add not clean to that and it is not a good place to stay. Cheap but there is a reason why.
Business response:
Dear John, Please accept our apologies for anything other than a completely satisfying stay. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns about updating our hotel with our leaders and use them for future improvements. Moreover, we also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We hope you continue to select us as your hotel of choi... read more
You get what you pay for. The room was dingy and in definite need of repair and upgrade. It smelled like stale cigarettes and air freshener. The bathroom sink was not even partially cleaned; there was toothpaste and tiny shaved hairs all over it. The gentleman that checked me in and out was very nice and personable. The location was convenient to walk to the Battery, which saved the outrageous parking fees.
Business response:
Dear Julie, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We are taking appropriate steps to ensure future guests do not encounter the same issues. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management
Did not have a key to door.
Business response:
Dear Latrell, Thank you for being with us. We are sorry for your situation. Our front desk team is there to help you with issues like this and can make your stay comfortable. Never hesitate to ask them. Please come back and enjoy our hospitality whenever you are in the city again.SincerelyHotel Management
The first night my room was infested with cockroaches. i asked to switch rooms after that and the second night the new room they gave me did not have a shower curtain in it, and the smoke detector was out of battery and continuously beeping loudly. I asked them to fix it and I hoped it would be done when i returned for the night as I was participating in a convention. When i returned the smoke detector was still not fixed and I therefore couldn't sleep. Luckily I live in the Atlanta area and I just went home for the night bu... read more
Business response:
Dear Kayla, thank you for choosing us. Please accept our apologies for not meeting your expectations. Your comments are shared with our housekeeping staff to relook at the areas in your suite which you mentioned and ensure such issues are never repeated. Also, we are sorry that our staff was not as responsive as they should have been in addressing your concerns about the smoke alarm not functioning in your suite during your stay. We take safety precautions such as these very seriously and will have our property engineer insp... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.