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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property was disgusting. The room was filthy and looks as if it hadn’t been updated in years. The towels were nasty and covered in hair. People were walking around all night playing music, smoking, and talking loudly. Avoid this property if you can. I will never ever stay at an extended stay in Atlanta ever again
Business response:
Dear Roderica, thank you for choosing us; we appreciate your feedback. We are sorry that you felt the need to update our rooms; we are working to implement changes to improve this situation. While these issues are temporary, we understand this does not help your experience, and we hope you will accept our apologies. Our housekeeping team is also working on reviewing and ensuring rooms are double-checked before allocating them to the guest. We are grateful for your patience, and we would welcome another opportunity to show yo... read more
Room had several defects and coroaches crawling. People where yelling, dogs were barking and doors were slamming. Couch was uncomfortable and sleep was limited. I have stayed at cheaper places better than this.
Business response:
Dear Melvin, it is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Our room had 3 roaches in it when we came back from the Braves Game. Also, the folks in the room above us were incredibly loud and literally jumping around making noise for the ENTIRE night. When I called the desk (which I had to do from my cell phone because the room phone didn't even work), I was told that we couldn't be moved and that they couldn't do anything about it, but that I should call the police. Hand's down the worst $300/night hotel I've ever stayed in in my life. Do yourself a favor - just sleep in your car.
Business response:
Dear Ryan, thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well and the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our apology for the inconveniences you experienced. We will follow up with the departments concerned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future. Sincerely, Hotel Management
Terrible experiencia
Business response:
Dear Michael, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Worst experience I booked a reservation (paid for it) for Saturday July 16th and there was not any lobby service worker when I went to check in and the door was locked. I called and called the front desk and the man was not even in there. It was 2am by the time the man came back to the office.
Business response:
Dear Qianah, we are sorry for your experience. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. We welcome the opportunity to provide you with the exceptional stay you deserve any time you are back in the city. Sincerely, Hotel Management
Lightbulbs have never been cleaned. Guaranteed. Old, moldy in bathroom area. Mattress has a dent from over use in one area. I assume this is the oldest mattress in Cobb County. Staff was friendly and attentive. HOWEVER, at the time of checkout, there was no one to check me out. So I left a note because I had to leave to go to the airport. A have a picture of this. I even reached inside the counter to reach a pen and paper for the note.
Business response:
Dear CARLOS, we are sorry for your experience. Your feedback is being reviewed with our front desk and housekeeping team to see what went wrong and to ensure these concerns are not repeated. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely, Hotel Management
This hotel shouldn’t not be on Expedia. We arrived at 7 pm and the check in is at 3 pm however there was no room available. We had to wait another 2 hours to check in. Rooms are dirty with visible water damage and black mold. It is a health hazard
Business response:
Dear Zivka, firstly, we apologize for not providing you with a room within an acceptable time frame. Also, we do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We completely understand your frustration and the inconvenience caused. We hope you will reconsider and return so we can restore your trust in us and provide you with the seamless stay you deserve. Sinc... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.