Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.

Business response:

Hi Lashawn,Thank you for your kind review. We truly appreciate your stay with us. 

Business response:

Dear Monique, Thank you for being our guest. Our prime motive is to provide a pleasant and comfortable hotel experience to all the guests who enter our door. It is nice knowing you also had a good time and found the location suitable for shopping. However, we are sorry for the internet issues that impacted your overall time. We will discuss this with the team to resolve this as soon as possible, as we understand how important it is to be connected to the outside world. Please stay with us again for another great experience.S... read more

Business response:

Thank you for choosing ESA ! 

Business response:

Dear Danielle, We appreciate the outstanding review and are delighted you loved your time here and found the service best. Our top priority is your comfort, so it is nice to know we exceeded your expectations. Your compliments are genuinely appreciated and shared joyfully. Thank you for choosing our brand for your hotel needs. We look forward to hosting you again at Extended Stay America the next time you are in the area. Sincerely,Hotel Management 

Business response:

Dear Valued Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the cleanliness of your room. Providing a clean and comfortable environment is a top priority, and we regret that this was not reflected during your stay. Your comments have been shared with our housekeeping team to address the issue promptly. We understand your frustration with being asked to change your own sheets, and we are taking steps to ensure our team is available to assist guests more eff... read more

Business response:

Dear Rosbel,Thank you for your positive review and we are glad you enjoyed your stay with us. Please visit us again soon. Thank you !Hotel Management 

Business response:

Dear Debbie, Thank you for your feedback, and we apologize for any inconvenience during your stay. Ensuring a clean and comfortable environment is paramount to us, and we regret that we fell short of your expectations. Your concerns will be addressed promptly to improve our facilities and service standards. We value your patronage and hope for the opportunity to regain your trust in the future. Sincerely,Hotel Management 

Business response:

Dear Jennifer,Thank you for your positive review. We are glad you enjoyed your stay with us. Please visit us again ! Best,Hotel Management 

Business response:

Danielle,Thank you for your kind words. We are glad you enjoyed your stay with us. Please come again