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Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
- Hotels
- Kennesaw, GA
About this business
Location details
3316 Busbee Drive, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Tracy, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Hair all over the bathroom. Yuck. Sides of toilet filthy. Customer Service was the best part of my stay.
Business response:
Thank you for being our guest. Although you liked our associates, we are sorry for the cleanliness issue you encountered in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
They put me on the 3rd floor, the elevator was out of commission. No effort to make it right, warn me, ask if I wanted a different room, etc. plus this place is not completely clean and desperately needs a remodel.
Business response:
Thank you for your valuable feedback, and for taking the time to post a review. We apologize for the problems with the elevator. Your comments were shared with our engineering department, and the problem has since been corrected. We value your feedback regarding the cleanliness that will be shared with our housekeeping team so that corrective measures can be taken. We hope to have the opportunity to be of service to you the next time you are in the area. Sincerely, Hotel Management
Left in the cold After a long flight and a 30 min drive I got to the hotel only to find out that they sold my room.
Business response:
Brian, thank you for your review. We are sorry we were unable to accommodate you this time and regret the inconvenience caused. We assure you that we’re reviewing this situation to see what went wrong and, we're taking extra care to avoid this in the future. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
No fresh rooms available I wasnt comfortable with the room that was given to me, event though an attempt were made by the front desk staff to change my room. I noticed the rooms assigned to me appeared to have been previously occupied with out any attention to housekeeping.
Business response:
Please accept our sincere apology that our staff was unable to make it up to your satisfaction and regret the inconvenience it caused. Your feedback helps improve our future guest experience, and henceforth, it has been discussed with the teams involved in an effort to deliver the hospitality you should always expect from us. We hope you give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
We ended up switching to a different hotel in the area because the hotel was not clean. The beds had crumbs and other yucky things in them. The stovetop didn’t work well enough to cook. The bathroom hadn’t been clean and the towels were dirty.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We have also shared your concern with regard to the stove with our maintenance team so that they can fix it immediately. Please consider giving us another opportunity to provide yo... read more
I was upcharged for the hotel advertising the room i booked and stating it was available but upon arrival I was told it wasnt available and I was charged another 25$ on top of my original reservation price
Business response:
Thank you for choosing our hotel. We apologize for the difficulties and the reservation issues you encountered while you were here. Though we are confident these were isolated incidents; we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. Meanwhile, If you are in doubt and would like to review your charges further, please reach us out at our hotel. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
How is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. rated?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. has a 3.3 star rating with 1,360 reviews.
When is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. open?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. is open now. It will close tomorrow at 12:00 a.m.