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Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
- Hotels
- Kennesaw, GA
About this business
Location details
3316 Busbee Drive, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I cannot recommend this property. Its dark and secluded...scary. Tiny lobby. There is NOTHING in the room. No glasses. No face tissue. No coffee maker. No hair dryer. One tiny shampoo. One bar of soap. One towel each. One pillow each. No trash can. No closet, just a curtain in an alcove. Dirty, bare hallways. It was clean though and the front desk was cheerful. It was trily a creepy experience.
Business response:
Joan, thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
I was shocked with my room, the floor was dirty, the desk had greasy streaks all over, and it smelled of physical activity so bad that even air freshener didn't work. I couldn't take a deep breath or sleep. Had to wait until staff came in the following morning to switch rooms, the night person disappeared in the middle of the night.
Business response:
Thank you for your review. We apologize for the odor and the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Dirty. Smelly. Old. Nasty. The closet was broken in both rooms. The stoves were very old in both rooms. Part of the kitchen cabinets were snapped off in my room and there were cigarette burns in the sink and toilet seat in a NON SMOKING ROOM. Both rooms smelled so nasty. The beds were very put dated and squeaky. The ac hardly worked. I told the front desk guy about it and he just said oh sorry I will tell house keeping. Would NEVER stay there again or recommend anyone else too.
Business response:
Christian, thank you for the feedback. We apologize for the cleanliness and maintenance issues you experienced in both rooms. Your concerns have been immediately brought to the attention of our teams for review and action. We appreciate you bringing this to our attention and hope to have another opportunity to welcome you back to our hotel in the future. Sincerely, Hotel Management
Horrible stay! There were big flying roaches in the rooms. Some of my family went back to the car to sleep for the rest of the night.
Business response:
Charde, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area a... read more
Not impressed Someone had car music blaring loud in Peking lot late at night and then again early in the AM. Though it didn’t seem to bug management that guest were trying to sleep
Business response:
Christopher, we appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from other guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management
Book here if you want roaches in your bed! It looks fine from the outside, but once I got in the elevator to go up to my room I knew I booked a sketchy place. It smells like old food in the hallway, and the elevator was filthy. My room thankfully didn't have a smell to it and was relatively comfortable upon first glace. There was a portion of the carpet that was torn up, but it was clearly an older hotel so no big deal. The area around is great because I could get to the mall and do some shopping and grab a bite to eat. When... read more
Business response:
Thank you for sharing your feedback. It is disappointing to read your stay was affected due to the cleanliness issue. Please accept our apologies for the insects in your room which caused discomfort. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The room had a bad smell
Business response:
Matthew, we apologize for the odor issue you encountered during your visit. We work hard to provide a clean and comfortable environment for your stay and we are sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
Bad when I walked in to took time to get my room they said that the reservation can’t be find... I was waiting while even thought I had showed my reservation confirmation..
Business response:
Jasmine, thank you for your review. We sincerely apologize for the mix-up with your reservation and the inconvenience you had due to it. Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
How is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. rated?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. has a 3.3 star rating with 1,360 reviews.
When is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. open?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. is open now. It will close tomorrow at 12:00 a.m.