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Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
- Hotels
- Kennesaw, GA
About this business
Location details
3316 Busbee Drive, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I found long blond hair in my room bath room and bed and the microwave was disgusting
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your stay. We are working with our housekeeping and maintenance department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
Hotel was dirty. Key cards did not work...everything was run down. Not happy
Business response:
Sebastian, thank you for choosing to stay with us. We apologize for the cleanliness issues you encountered while you were here and for your disappointment with the overall condition of our property. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We have also alerted our maintenance staff to your concerns, and we will be more proactive in replacing items that are beginning to show wear.... read more
We called the national number tht was provided on the site website and notified of a late check in. We followed instructions to call 0 from the site phone upon arrival. We tried for 20 minutes and no one ever came to check us in. We opted to leave and are driving through the night.
Business response:
We appreciate your valuable feedback. Please accept our apologies for the front desk associate who impacted your experience in a negative way. Our goal is to provide 100% guest satisfaction, and we are taking steps to ensure we meet that goal with every guest. We hope you will consider staying with us in the future. Sincerely, Hotel Management
The rooms reminded me of a motel - and the tv was super small. The WiFi was free - but slow. Had to pay for better (faster) WiFi. Free breakfast was a Nature Valley granola bar and coffee. 😠
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Overbooked and gave our room away, will not be staying with extended stay in future, and this is 2nd tome we’ve had this happen with Expedia booked hotels.
Business response:
Thank you for reviewing our hotel. We sincerely apologize for the mix-up with your reservation and for not providing you with a clean room. Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
Matthew, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Terrible stay. Not like description It was the worst place. More like a dorm than a hotel. There were no dishes or pots and pans. Found out they dont really come with that unless you ask for them ahead. Also no coffee maker or coffee. These things were listed on the description but not there. Internet was not working. Someone cooked fish and it stunk up the halls. I cancelled our next week's stay. Not going thru this again! Terrible! Run!
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicat... read more
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
How is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. rated?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. has a 3.3 star rating with 1,360 reviews.
When is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. open?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. is open now. It will close tomorrow at 12:00 a.m.