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Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
- Hotels
- Kennesaw, GA
About this business
Location details
3316 Busbee Drive, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cockroach infested; dirty bathroom; b d not made! Not just our original room, but all three we looked at.
Business response:
We are truly sorry for the cleanliness issue you experienced in your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry and ... read more
barebones breakfast, unfriendly day staff, no business center, no housekeeping service.
Business response:
Thank you for being our guest. We are disappointed to know your stay was less than stellar. Please accept our apologies for the inconvenience you had here. Your feedback for the display of poor service and our breakfast offerings have been discussed with the concerned individuals in an effort to deliver better guests experiences going ahead. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. It is never our intention to disappoint you in any way, and ... read more
Property was filthy. On top of the bottom floor reaking of the smell of smoke, the hallways were littered with trash and looked like they hadnt been vacuumed in weeks. . There were dead bugs all over my room... on the counter, stove, floor, even the bedside table. An old pan with food remnants was just sitting in the oven. There was also trash and food crumbs under the bed and couch. The room AND the hotel in general obvously hasnt been being cleaned to an adequate standard. I come to Atlanta several times a month and I will... read more
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
Smelly This hotel has a horrible smell in the hallways and the morning staff can be very rude.
Business response:
Amesha, thank you for being our guest. We apologize for the odor issue and the rude behavior by our staff members. Your feedback is discussed with the concerned teams in an effort to improve our service levels and future guests experience going forward. We hope you will give us another opportunity to make your next stay worthwhile. Sincerely, Hotel Management
Choose some place else to stay!! Trust me...Read. They really need to work on the staff that checks in/greets people at THIS particular Extended Stay America. Seemed rather ghetto. When l came in there was a girl sitting in the lobby sprawled out on the couch in her socks. Her feet smelled up the entire lobby. Upon entering the door that goes to the rooms, there were trash cans lining the wall (not behind closed doors in closets). My advice...choose COMFORT SUITES in Woodstock, GA. They are by far the BEST! They serve a hot ... read more
Business response:
Thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll give us a chance to regain your trust and earn your highest marks in th... read more
It’s really bad experience. My room was very dirty including bed sheets and below. I asked for extra blanket, so the front desk asked to grab it from there! There breakfast is basically coffee and cupcakes.
Business response:
Thank you for your stay and for your detailed review. We regret that our housekeeping staff overlooked some areas and that your suite was not cleaned to perfection upon your arrival. We will speak with our team to make sure we are following certain procedures so that this situation does not happen again. Also, your feedback in regard to the breakfast will be shared with our brand leaders. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Nasty Mold was growing on the cabinets and there was no mattress on the pullout, so we asked for our money back and went and stayed else where. Also when we went to check in they didn’t even have our reservation from your website.
Business response:
Patrick, we are sorry for the housekeeping and reservation issue you encountered. We have made a note of your comment and have shared it with the appropriate team so that we can improve our future guest's experience. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Only if desperate The halls stink. The rooms are so outdated and the AC is huge and noisy. I let never stay here again.
Business response:
David, thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered here. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
They gave me a refund for my stay Won’t be going back again
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
How is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. rated?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. has a 3.3 star rating with 1,360 reviews.
When is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. open?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. is open now. It will close tomorrow at 12:00 a.m.