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Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
- Hotels
- Atlanta, GA
About this business
Location details
2010 Powers Ferry Road, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room was not cleaned. Nasty place. I only thing was good was the front desk. They try to put us in another room. That room had mold in the bathroom.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Check-in and area was great, however, the room’s AC was very noisy and so was the refrigerator. The refrigerator’s door opens against the wall. The door should be hinged on the left side. We had a blackout which affected my preparations for a presentation and when I inquired about some form of redress was bluntly told no. Elevator bangs and knocks when on the move, wifi was poor and hotel wanted extra $$ for faster internet. The grab and go breakfast was terrible, the same everyday for 5 days with no bowls nor milk for the o... read more
Business response:
We are sorry for the difficulties you experienced while staying with us. We truly apologize for the maintenance issues you described. Your feedback has been shared with our team in order to prevent such mistakes in the future. We do thank you for your feedback and hope you will give us another chance when you return to the area. Sincerely, Hotel Management
The power went out for a few hours and they wouldn’t give a discount.
Business response:
Thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. We hope this incident does not keep you from choosing us again on your next visit to our area. Sincerely, Hotel Management
Smelly Smell, the pullout sofa mattress had lots of yellow stains, and the bathroom door can’t close.
Business response:
Thank you for staying with us and providing your feedback. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the respective teams so we can understand what happened and correct our process to ensure a better experience. We encourage you to try us again, and we are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
I reseeved a room with a King size bed and we had to take a queen. It was my wife and my anniversary so that was a little disappointing. The really bad part of our stay is that it was the last room left and it smelled like rotten fish! We gagged and gagged but i guess we got accustomed to it and it was 1am when we arrived so we didnt have much choice. The check in staff was friendly. No problems at all with the staff.
Business response:
Thank you for choosing our hotel while you were here for your anniversary. Although you were pleased with the service provided by our associates, we apologize for not being able to accommodate you in the room of your choice and for the odor you experienced while you were here. Please be assured that we have shared your feedback with our front desk, and we’re investigating the problem to make improvements so that this does not happen again. We have also asked our housekeeping staff to make sure this room receives a deep clean... read more
Not good at all bad service dirty room I found a dirty candom there!!!
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback with regard to your room is shared with our housekeeping team, and we are working closely with them to reiterate the importance of the daily cleaning process to make sure such issues aren’t repeated going forward. Please consider giving us another opportunity to provide you with an improved visit. Sincerely, Hotel Management
Bed Bugs!!!!!! Bed Bugs!!!!!!
Business response:
Dear Guest, Thank you for being our guest and taking the time to write a review of your stay. We regret your experience was anything less than pleasant. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
The property was run down and smelled of cigarettes. There was no one at the check in desk when we arrived. We called and she appeared, but was surly and rude. We arrived at 12:58 am and were told there would be a $94 fee for “early arrival” even though we were only staying until the 10 am check out. We left and found a much nicer hotel for the same cost. Expedia was excellent and got ESA to refund my money. I would not stay at this hotel for free.
Business response:
Kris, thank you for reviewing our hotel. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We appreciate your business and hope you will choose us again so we can provide you with the service you should have experienced on this visit. Safe travels! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
How is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood rated?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood has a 3.2 star rating with 1,560 reviews.
When is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood open?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood is open now. It will close tomorrow at 12:00 a.m.