This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
- Hotels
- Atlanta, GA
About this business
Location details
2010 Powers Ferry Road, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
I didn’t like anything. Considering $85 per night rate , hotel was not at all worth it. Elevator was stinking and dirty. Refrigerator was in poor condition and dirty. No water glasses provided. Stove wasn’t heating up enough to cook. Overall very disappointed with my stay. It was not worth more than $40 per night.
Business response:
Thank you for being our guest. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Managemen... read more
When we arrived ti check in their was a housekeeper placed behing the counter on the phone pleading with her co-worker to come in to work because she had no idea how to work the front desk ,& this particular employee was suppose to been their earlier that day here it is 410 and she had not made it.While i was waiting their was a couple at the counter who got tierd of waiting an left so did a few. Others when it was my turn of course she didnt know how to check anyone in still an she was only placed their until another employ... read more
Business response:
We are very disappointed to read about the issue you encountered during your visit. We offer no excuse for this incident but assure you that the management team has reviewed the situation and ensured that the hotel is adequately staffed around the clock. Meanwhile, our housekeepers are also taking the corrective action to provide our guest with a home-like stay. Once again, we are sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.... read more
Poor maintenance, very rude staff.. so unclean, taps leaking, refrigerator/phone not working. Worst extended stay property i have seen.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
The property was nasty. We asked for a blanket and was told they were out. Found out next morning at check out the lady lied, they had plenty. So my daughter had no blanket. Not a good experience at all.
Business response:
Please accept our sincere apology as we were unable to accommodate your need and regret the inconvenience it caused. Rest assured, we have shared your feedback with the appropriate team so that such problems are never repeated in future. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Don't bother Walking in, there was trash outside the door overflowing onto the ground. Once we got inside, the front desk lady was rude and acted put out by our need to check in. We went up to the room and there was trash overflowing right outside of the hallway. Stunk something awful...as in we almost got sick right there in the hall. Decided to check the room before we went to eat. Seemed really clean...moved on. Came back that night. Realized there was no toilet paper, the bathroom trash hadn't been taken out. Then my dau... read more
Business response:
Stacie, we sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Terrible place to stay. They only allowed us to have two towels and made us bring our dirty ones to the desk to exchange. Smelly room. No remote. No hairdryer. No iron. Front staff wasn't friendly or helpful. I won't stay there again
Business response:
Thank you for your recent stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
the staff were great and bent over backwards to help. The property was conveniently located. But it was incredibly dirty inside the lobby floor. Full trash bags were by the elevator. It smelt poorly (understandably, as people cook in their rooms). The room it self had a spider in the sink and was in need of pest control.
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope you will afford us an opportunity to redeem ourselves ... read more
The hotel is pretty run down and doesn't smell good
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
How is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood rated?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood has a 3.2 star rating with 1,560 reviews.
When is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood open?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood is open now. It will close tomorrow at 12:00 a.m.