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Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
- Hotels
- Atlanta, GA
About this business
Location details
2010 Powers Ferry Road, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed Bugs!!!!!! Bed Bugs!!!!!!
Business response:
Dear Guest, Thank you for being our guest and taking the time to write a review of your stay. We regret your experience was anything less than pleasant. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
The property was run down and smelled of cigarettes. There was no one at the check in desk when we arrived. We called and she appeared, but was surly and rude. We arrived at 12:58 am and were told there would be a $94 fee for “early arrival” even though we were only staying until the 10 am check out. We left and found a much nicer hotel for the same cost. Expedia was excellent and got ESA to refund my money. I would not stay at this hotel for free.
Business response:
Kris, thank you for reviewing our hotel. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We appreciate your business and hope you will choose us again so we can provide you with the service you should have experienced on this visit. Safe travels! Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
I didn’t like anything. Considering $85 per night rate , hotel was not at all worth it. Elevator was stinking and dirty. Refrigerator was in poor condition and dirty. No water glasses provided. Stove wasn’t heating up enough to cook. Overall very disappointed with my stay. It was not worth more than $40 per night.
Business response:
Thank you for being our guest. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Managemen... read more
When we arrived ti check in their was a housekeeper placed behing the counter on the phone pleading with her co-worker to come in to work because she had no idea how to work the front desk ,& this particular employee was suppose to been their earlier that day here it is 410 and she had not made it.While i was waiting their was a couple at the counter who got tierd of waiting an left so did a few. Others when it was my turn of course she didnt know how to check anyone in still an she was only placed their until another employ... read more
Business response:
We are very disappointed to read about the issue you encountered during your visit. We offer no excuse for this incident but assure you that the management team has reviewed the situation and ensured that the hotel is adequately staffed around the clock. Meanwhile, our housekeepers are also taking the corrective action to provide our guest with a home-like stay. Once again, we are sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.... read more
Poor maintenance, very rude staff.. so unclean, taps leaking, refrigerator/phone not working. Worst extended stay property i have seen.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
The property was nasty. We asked for a blanket and was told they were out. Found out next morning at check out the lady lied, they had plenty. So my daughter had no blanket. Not a good experience at all.
Business response:
Please accept our sincere apology as we were unable to accommodate your need and regret the inconvenience it caused. Rest assured, we have shared your feedback with the appropriate team so that such problems are never repeated in future. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Don't bother Walking in, there was trash outside the door overflowing onto the ground. Once we got inside, the front desk lady was rude and acted put out by our need to check in. We went up to the room and there was trash overflowing right outside of the hallway. Stunk something awful...as in we almost got sick right there in the hall. Decided to check the room before we went to eat. Seemed really clean...moved on. Came back that night. Realized there was no toilet paper, the bathroom trash hadn't been taken out. Then my dau... read more
Business response:
Stacie, we sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
How is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood rated?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood has a 3.2 star rating with 1,575 reviews.
When is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood open?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood is open now. It will close tomorrow at 12:00 a.m.