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Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
- Hotels
- Atlanta, GA
About this business
Location details
2010 Powers Ferry Road, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible place to stay. They only allowed us to have two towels and made us bring our dirty ones to the desk to exchange. Smelly room. No remote. No hairdryer. No iron. Front staff wasn't friendly or helpful. I won't stay there again
Business response:
Thank you for your recent stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
the staff were great and bent over backwards to help. The property was conveniently located. But it was incredibly dirty inside the lobby floor. Full trash bags were by the elevator. It smelt poorly (understandably, as people cook in their rooms). The room it self had a spider in the sink and was in need of pest control.
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope you will afford us an opportunity to redeem ourselves ... read more
The hotel is pretty run down and doesn't smell good
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
When we arrived at 7pm we were told our room was not ready.
Business response:
Thank you for reviewing your visit. We apologize for the inconvenience you had at the time of check-in. Please be assured that we have discussed your feedback with the concerned team to avoid such incidents from occurring again. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Gross The bathroom had a used qtip in the middle of the floor on arrival. The mold needed to be scrubbed on the shower floor at the rim. The mirror had not been cleaned and was dirty. The pillow cases were soiled and one looked to have died blood on it. We checked in with a family of 5 and were told there were no blankets for the pullout sofa bed and that it was hotel police that they only had to give us sheets. The pullout mattress was also soiled. Very disappointed in Marriott for allowing this location to get this badly r... read more
Business response:
We know a well-maintained room sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Our team takes the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us another chance to showcase you our improved side. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Waiting 20 minutes for a front desk clerk. The sheets and towels were dirty.
Business response:
Thank you for being our guest. We sincerely apologize for the delay you experienced at the time of your check-in and the cleanliness issue which compromised your stay with us. Your feedback is shared with the appropriate teams to ensure we target to deliver each guest a 100% satisfaction with our service and amenities to make their stay a comfortable one. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Ben, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
How is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood rated?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood has a 3.2 star rating with 1,575 reviews.
When is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood open?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood is open now. It will close tomorrow at 12:00 a.m.