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Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
- Hotels
- Atlanta, GA
About this business
Location details
2010 Powers Ferry Road, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we arrived at 7pm we were told our room was not ready.
Business response:
Thank you for reviewing your visit. We apologize for the inconvenience you had at the time of check-in. Please be assured that we have discussed your feedback with the concerned team to avoid such incidents from occurring again. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Gross The bathroom had a used qtip in the middle of the floor on arrival. The mold needed to be scrubbed on the shower floor at the rim. The mirror had not been cleaned and was dirty. The pillow cases were soiled and one looked to have died blood on it. We checked in with a family of 5 and were told there were no blankets for the pullout sofa bed and that it was hotel police that they only had to give us sheets. The pullout mattress was also soiled. Very disappointed in Marriott for allowing this location to get this badly r... read more
Business response:
We know a well-maintained room sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Our team takes the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us another chance to showcase you our improved side. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Waiting 20 minutes for a front desk clerk. The sheets and towels were dirty.
Business response:
Thank you for being our guest. We sincerely apologize for the delay you experienced at the time of your check-in and the cleanliness issue which compromised your stay with us. Your feedback is shared with the appropriate teams to ensure we target to deliver each guest a 100% satisfaction with our service and amenities to make their stay a comfortable one. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Ben, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Do Not Stay Here I REPEAT! This hotel is the worst hotel you could ever stay in. The rooms are filty not dirty but filty. The staff are rude and the carpets on the floors smells like wet garage. You will throw up in your mouth by the smell I asked to be moved and was told I could not be moved twice. My first room had a used condom under the sheets and a empty liquor bottle. The second room smelled like garbage and I had to endure the smell all night because the mean attendant refused to move me.
Business response:
Thank you for being our guest. We are disappointed to see that your feedback referenced the description of our hotel as "filthy." Our promise to our guest includes a commitment to providing a clean, fresh environment, and we are sorry that did not happen when you were here. Also, we are sorry you did not experience the best from some of our associates. Your comments will be used as a training tool to improve our service going forward. Please accept our apologies, and we hope you will give us another chance to provide you wit... read more
Sometimes you don’t get what you pay for !! Unclean beds and enough random pieces of hair lying around, to make a wig!
Business response:
Jason, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Spent 20 minutes waiting for desk personnel to come to office to get checked in. Had hotel staff enter room while sleeping
Business response:
Robin, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
How is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood rated?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood has a 3.2 star rating with 1,560 reviews.
When is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood open?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood is open now. It will close tomorrow at 12:00 a.m.