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Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
- Hotels
- Atlanta, GA
About this business
Location details
2010 Powers Ferry Road, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do Not Stay Here I REPEAT! This hotel is the worst hotel you could ever stay in. The rooms are filty not dirty but filty. The staff are rude and the carpets on the floors smells like wet garage. You will throw up in your mouth by the smell I asked to be moved and was told I could not be moved twice. My first room had a used condom under the sheets and a empty liquor bottle. The second room smelled like garbage and I had to endure the smell all night because the mean attendant refused to move me.
Business response:
Thank you for being our guest. We are disappointed to see that your feedback referenced the description of our hotel as "filthy." Our promise to our guest includes a commitment to providing a clean, fresh environment, and we are sorry that did not happen when you were here. Also, we are sorry you did not experience the best from some of our associates. Your comments will be used as a training tool to improve our service going forward. Please accept our apologies, and we hope you will give us another chance to provide you wit... read more
Sometimes you don’t get what you pay for !! Unclean beds and enough random pieces of hair lying around, to make a wig!
Business response:
Jason, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Spent 20 minutes waiting for desk personnel to come to office to get checked in. Had hotel staff enter room while sleeping
Business response:
Robin, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
We had 6 in our party. The room only had 4 pillows. Asked for extra pillows which they did not have.smh
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
1st and last stay at Extended Stay The "Grab and Go" breakfast was not so. The hotel did not supply dishes in the kitchens but had to be requested. Then, when requested, they were never delivered. Furthermore, when it came time for breakfast, they had not only run out of the staples, they were stocking the muffins in short supply.
Business response:
We are truly sorry your stay was not the positive experience you deserve. We never want a guest to leave with a negative opinion, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us. Sincerely, Hotel Management
Disappointing DIRTIEST place I ever stayed at! Beyond disappointed! First let me say that we booked this place because the price was right ($84.94). You get what you pay for! We get to our room and find a used sanitary pad in the bathroom garbage. We check underneath the bedspread and find filthy stained sheets. There were also short black hairs and some unknown particles between the sheets. So we are relocated to another room. We check between the sheets and it appears everything is okay and we leave to grab a bite to eat. ... read more
Business response:
Lori, we know a well-maintained room sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Please, be assured we take the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us another chance to showcase you our improved side. Sincerely, Hotel Management
It was worst experience. Staff was not responsive. The quality of service, facilities and breakfast were poor quality.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Homeless Shelter or Motel... White towels were not white/ downhill from there.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
How is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood rated?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood has a 3.2 star rating with 1,575 reviews.
When is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood open?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood is open now. It will close tomorrow at 12:00 a.m.