This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
- Hotels
- Atlanta, GA
About this business
Location details
6330 Peachtree Dunwoody Rd., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty room. Stained carpet. Footprints on the picture frame. Dirty toilet upon arrival. Dirty stove. Very disgusted. Would not recommend!
Business response:
Megan, thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that did not occur during your stay. Please accept my apologies and know that we take our commitment to clean rooms very seriously and will be looking into the feedback you provided. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
This is not a usual hotel. It's a cheap way to rent an efficiency apartment for an extended period of time. The key didn't work for the first room they gave me. Luckily I asked if there was a coffee maker in the room which were wasn't. They gave me a coffee maker, coffee packets, cardboard cups and also a hair dryer, which I carried up to the second room with my luggage. There was no soap or glasses in the bathroom.The bedding was clean but thin. In the middle of the night I tried to call for an extra blanket and the phone d... read more
Business response:
We apologize for the difficulties you encountered during your stay with us. Our hotel is designed for guests who prefer a home-like living experience. Hence, we certainly understand why you may have found our amenities a bit different than traditional hotels. Kindly note, kitchenware, and the other in-room amenities are available at front desk and offered always complimentary to our guests. Also, we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. ... read more
Dirty room. Dirty room. Would not recommend. Not well maintained.
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Stoped at Extended Stay Hotels in Perimeter Area. These hotels should be inspected. Very dirty, even in lobby. Lots of hair in sink and bathtub. Iwe know these are budget hotels, but really these are filthy.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We will address this matter with our housekeeping associates immediately to take corrective action so that it does not happen again. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Not recommended I arrived for check in. I waited for at least 30 minuets. There was ONLY ONE person working who was responsible for checking people in, cleaning the rooms, etc. after waiting that long, I discovered that she (the hotel desk clerk) had cancelled my reservation - without any explanation. I don’t wasn’t late arriving or anything. I was frustrated but in a way I was relieved. NO ONE who was staying there seemed happy. They had arrived and their rooms had not been cleaned, the beds weren’t made, and the towels wer... read more
Business response:
Jennifer, on behalf of our entire team, we thank you for staying with us and we apologize for the confusion with your reservation. After a long travel day, we know how frustrating it can be to encounter an issue during check-in. We are happy the team was able to resolve the issue quickly, and the rest of your stay was enjoyable. Thank you for your feedback and again, we apologize for your inconvenience. Sincerely, Hotel Management
Very dirty hotel with no amenities and very poor service. It is in a good location, however. This is my second and last time at an Extended Stay hotel; they are just very poorly maintained and run.
Business response:
Thank you for choosing our brand once again. We are sorry our hotel did not live up to your expectations and regret the inconvenience caused. Your comments have been shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We will also redouble our efforts and will be training to better serve our guests. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Great location!! But filthy!!! Theo hotel needs to be shut down and quarentine. The first room i was given was looked liked someone was still in it. The trash was running over at elevators and was stinky. The second room had blood on sheets at this point we were tired and all other hotels were booked sue to new years cwlebration. We had to sleep on soda with our clothes on. This was the worst experience ever. But never again and the front desk lady was rude like it was our fault the rooms were gross. I should've sleep in my ... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Bathroom was pretty decent and clean at least. Beds were really uncomfortable and really hard. That was really my only complaint was the beds being uncomfortable. Staff was real friendly.
Business response:
Michaela, it is disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. We hope to have another opportunity so we can show you the example of our hospitality. Sincerely, Hotel Management
You get what you pay for! Very disappointed with the conditions of the room (broken drawer, damaged fridge, shaved hairs around the sink). Generally extended stays are fairly decent but not this one; they said they offer breakfast but then only provided snack bars. And the free WiFi was so limited that I needed to use my hotspot instead.
Business response:
We sincerely apologize for the difficulties you encountered during your stay. Our efforts are always to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is of utmost value, so it has been discussed with appropriate team members in an effort to enhance our future guest experiences. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
How is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody rated?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody has a 3.1 star rating with 2,134 reviews.
When is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody open?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody is open now. It will close tomorrow at 12:00 a.m.