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Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
- Hotels
- Atlanta, GA
About this business
Location details
6330 Peachtree Dunwoody Rd., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel staff wasn’t at the desk EVER. Waited way to long to check in.
Business response:
First of all, please accept our sincerest apologies for poor service you received from our front desk associates, and thank you for informing us of this incident. We can understand your disappointment and are sorry for the inconvenience you encountered. We provide thorough training for all our associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel so that we can provide a comfortable stay. Sincerely, Hotel Management
extremely long wait to check in, then given unmade room and had to change room.
Business response:
Please accept our sincere apologies for the cleanliness and service issues you encountered while here and the inconvenience caused. Your comments have been shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We will also redouble our efforts and will be training our staff to better serve our guests. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
My room, upon entry, smelled terribly. Bed had used and dirty sheets. Alerted front desk and personnel was rude. Requested another room, and that was also filthy. Requested a refund immediately and went to another hotel.
Business response:
We cannot apologize enough for the poor service you received during your stay with us. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, so we truly regret the inconvenience caused. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Managem... read more
Bad management and dirty sheets I stayed at hotel 4 nights.Room was so dirty.No one change the bed sheets in 4 days.Bathroom was dirty. Faisal
Business response:
Faisal, first and foremost, we would like to offer you my apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping service was not shared at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincerel... read more
This Hotel Sucks please pay a little more 4 better The Room had blood in the sink. Room was dusty and a sofa bed with no pillows. Went to the front desk to ask for pillows and She told me there wasn’t any more. Well she could see the disappointment in my face and said she would find me some. This was just the first night. Next morning I asked about new towels and they said I have to bring my other dirty towels. Why they don’t refresh your room with proper house keeping is Ridiculous, that’s part of the reason for staying in ... read more
Business response:
Randall, we apologize for not meeting your expectations and for the cleanliness issues you encountered in your room. We have shared your feedback with our housekeeping team to ensure this does not happen again. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Dump This place is a dump. Don't stay here unless you have to.
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your review, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Lessons Learned I expected to have a little more cleanliness and comfort. The appearance of the lobby and elevator was not clean. The room was fairly clean but no trash can in bathroom. We stayed 3 days and no one picked up trash from kitchen area. When we asked about the cleaning service, we was told that cleaning is done every 7 days. If we required our room to be clean within the 7 days it would be a charge. I am sorry that I stayed with this hotel. It is probably good for some people but not for me. It was a lesson learn... read more
Business response:
Rosalie, please accept our sincere apologies for the cleanliness issue you encountered while being here and that we missed explaining our hotel policy to you upon arrival. Your feedback is shared with the housekeeping and front office team to step up their game and deliver better service going ahead. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Basic Very old hotel. Ok for just a place to sleep. Couch was old and dirty. Sink would not drain.
Business response:
We sincerely apologize for falling short of your expectations for an enjoyable stay. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Horrible room and staff! At check in we spent 20mins standing there listening to the front desk clerk. Complain about her job on the phone. She started to help us, but told us to wait once the phone rang, where she there proceeded the 20 min rant. Our luggage cart had a broken wheel, that caused our cart to almost flip twice while getting it up to the room. -----> THE ROOM WAS NASTY! Small bugs could be found threw out the room (not bedbugs, but still gross!) Garbage was found under one of the beds, and the bathroom vanity w... read more
Business response:
Thank you for your stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
How is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody rated?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody has a 3.1 star rating with 2,134 reviews.
When is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody open?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody is open now. It will close tomorrow at 12:00 a.m.