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Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
- Hotels
- Atlanta, GA
About this business
Location details
6330 Peachtree Dunwoody Rd., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No towels in the room and shower had yellow streaks on the wall.
Business response:
Thank you for your stay and for taking the time to post your review. We apologize for the less than spotless condition of your guest room and for the housekeeping service issues you experienced. Rest assured steps have already been taken to address and correct our performance. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
A VERY UNHAPPY CUSTOMER!!! The room was dirty and smelled like urine. I went to Wal-Mart and brought cleaning supplies just to stay in the room. The bathroom was horrible,when cleaning the toilet it was black stuff under the seat and around the rim. When I asked for cleaning products like bleach, they gave me blue stuff in a cup. The tub and floor were nasty I wore shoes in the tub to take a shower. I asked for more sheets and blankets and was told they didn't have any because they were all dirty and she would bring me some ... read more
Business response:
Saudia, thank you for choosing us while here for your daughter's graduation. However, please accept our apologies for the cleanliness issues you encountered in your room. We have shared your concerns with our housekeeping team to take the necessary action immediately. We regret the inconvenience you had while here and hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Room was dirty, no towels , hot room, TV bad picture.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
This place was filthy funky nasty..i kept smelling mop water snd then saw a mop just laying on the wall..I walk in to view a room and walk quickly out and cancel my reservation.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
I want my money back Horrible stay. The lady who checked me in took about 15mins to come down stairs, she had no idea there were people waiting to check in. Our room came with no pillow cases and the pillows were very nasty with yellow stains all around them, front and back. There was hair on our bed and crumbs on the floor. Before switching to another room, the front desk attendant wanted to see the room to confirm our complaint because she did not believe us. Lastly, the room she switched us to had the most foul odor nor w... read more
Business response:
Nikia, thanks for being our guest. We apologize that you experienced so many difficulties while being here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Messy unclean and only one person at front desk with good customer service. No help with bags either.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Hotel staff wasn’t at the desk EVER. Waited way to long to check in.
Business response:
First of all, please accept our sincerest apologies for poor service you received from our front desk associates, and thank you for informing us of this incident. We can understand your disappointment and are sorry for the inconvenience you encountered. We provide thorough training for all our associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel so that we can provide a comfortable stay. Sincerely, Hotel Management
extremely long wait to check in, then given unmade room and had to change room.
Business response:
Please accept our sincere apologies for the cleanliness and service issues you encountered while here and the inconvenience caused. Your comments have been shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We will also redouble our efforts and will be training our staff to better serve our guests. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
My room, upon entry, smelled terribly. Bed had used and dirty sheets. Alerted front desk and personnel was rude. Requested another room, and that was also filthy. Requested a refund immediately and went to another hotel.
Business response:
We cannot apologize enough for the poor service you received during your stay with us. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, so we truly regret the inconvenience caused. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Managem... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
How is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody rated?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody open?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody is open now. It will close tomorrow at 12:00 a.m.