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Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
- Hotels
- Atlanta, GA
About this business
Location details
6330 Peachtree Dunwoody Rd., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was so bad. So so bad. I don’t recommend going here at all. We attempted to check in, and front desk staff tells us they’re not sure there’s a room for us-even though we reserved a week in advance. A man is in the lobby asking people if they’ll take his cash and make an Apple Pay payment for him, which was awkward. We finally get a room and head upstairs. It’s not the room type we booked, but we were tired. I unfold the sofabed and it looks like someone was murdered in it. Dark red and brown stains all over it. This is wh... read more
Business response:
Dear Amanda, Thank you for sharing your review and the details surrounding your recent stay. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We can assure you that what you experienced is unacceptable by our standards. Please be assured we will take appropriate action where necessary to better serve you in the future, as we are committed to providing every guest with ... read more
The property was ok, but the neighbors next door had a dog that was constantly barking at 2am. I called the front desk and no one answered. The coffee that is served in the lobby is mostly water. I will not be staying there again.
Business response:
Dear Nuvia, Thank you for taking time out of your day to leave us your feedback on our hotel. Please accept our apologies for any disappointment you felt during your stay. We regret the dog barking and the frustration this caused. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management
I was disappointed the staff was lazy they act like they couldn’t find anything or give anything when I asked for it. The room they put me in my family in had roaches, the bathroom was dirty!! The tub in sink was clogged up and stuff was coming out the sink it was nasty and trifling. I wish no one not even my worse enemy to stay in this hotel!.
Business response:
Dear Tatyana, Thank you for your honest evaluation. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to welcome you back soon.Sincerely,Hotel Management
THE WORST CUSTOMER SERVICE I'VE EVER HAD. NO NO NO The customer service sucks here at this location. The employees here at this location on Peachtree Dunwoody rd do not do their job at all I had three different employees tell me they would bring me a blow dryer and a telephone in 30 minutes five or six different times and they would just laugh about it to my face. I don't cause nobody no problems I don't bother nobody I'm polite and nice with everybody so there's no excuse for how you treat a consistent customer so it's some... read more
Business response:
Dear Kelly, Thank you for taking the time to share comments about your stay. We strive to deliver exceptional service consistently, so we apologize you had a disappointing experience with us. Your feedback is shared with the team, and steps are already taken to ensure these mistakes are not repeated. Please give us another chance to prove we are committed to outstanding guest service. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management
Smells terrible The whole hotel smelt terrible! Our room was so bad we immediately went out and bought febreeze. It was a nauseating stench.
Business response:
Dear Ashlee, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well poised and clean to serve you better during your next stay. We hope you will conside... read more
My hotel room was given away. I checked in at around 2am the representative from Expedia called to have my conformation expedited so I could check in. The very next day when I left the hotel to grab something to eat my hotel room was cleaned and given to another guest. The hotel said my reservation never came through and that was the reason. Also, Expedia never sent my $75 room credit via email.
It was horrible don't stay there.
Business response:
Dear sherece, please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known. Sincerely, Hotel Management
Corporate extended-stay please wake up This place is I don’t want to use the word horrible because people are staying there but they really need to change the carpets on the floor get air fresheners and really work on the upkeep of this property The bed was so uncomfortable that I could not even sleep in the wall unit was so loud I just turned it off and I would rather sweat so I can at least have quiet
Business response:
Dear David, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Door to room was broken, had to ask for sheets for the pull out bed as well as for pillows that we never got, room was very small for 3 adults and 1 child. Will not be staying again
Business response:
Dear Karen, thank you for staying at our hotel and sharing your comments. It isn't very reassuring to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we will address it appropriately with our team. We are genuinely sorry you couldn't enjoy your stay and hope we will have another occasion to exceed your expectations and welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
How is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody rated?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody open?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody is open now. It will close tomorrow at 12:00 a.m.