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Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
- Hotels
- Atlanta, GA
About this business
Location details
6330 Peachtree Dunwoody Rd., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel not what I imagined When checking in the hotel was nothing like the photos shown. The room we got had a broken fire alarm, a couch that looked like a dog bit off the corner, and a set of drawers that had no handles. The bathtub wasn’t cleaned, and the bed was had stains on the sheets, and cigarette burns. The room was not as described. The front staff that were there though were nice. It just a let down as the photos used for this hotel were actually photos for the sister hotel across the way.
Business response:
Dear Jordan, Thank you for sharing your experience on your recent visit to our hotel. We are sorry about the inconvenience caused and certainly understand the frustrations of not meeting your expectations. Our dedicated housekeeping team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Considering our... read more
Had a terrible experience, building wasnt clean, the room had roaches i had a terrible stay but the.front deck lady was vèry helpful but i wouldn't recommend antone to sfay here
Business response:
Dear Madinah, Thank you for being our guest. Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping and pest control team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed t... read more
Stay away!! Not worth the money! The front desk attendant was very helpful and nice. However the entire hotel needs updated. Things were broken. Cabinets not closing. There were a couple of roaches. If it wasn’t so late at night we would have ate the cost and find another hotel but with two kids and a dog we reluctantly stayed. And we got charged twice and none of the front desk people knew anything about the hotel.com charge.
Business response:
Dear Jennifer, We've received your feedback and want to assure you that we have strict quality standards in place to prevent the issues you experienced. Our goal is to offer a clean, comfortable hotel experience at an affordable price for our guests. We apologize for the unacceptable cleanliness and hotel conditions you described and will address this with our staff. Regarding the refund, we suggest you check with the online site where the reservation was made. Still, if you need our help, please feel free to connect at the ... read more
It stinks a lot, from the entrance to the rooms, my room smelled like pee, the A/C in my room was very noisy, the reception closes at 9 and you have to call on one phone next to the door at the reception to be attended, the lady at the reception (Shonda), was very kind to us. you also have to leave a $100 deposit, way more than hotels I have been to that are way better than that. I felt a little insecure at the property but luckily nothing happened. Not recommended at all.
Business response:
Dear Victor,Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these eventsdetracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Grant us the opportunity to host another... read more
I’ll not recommend this place for family. We got late for checkin and there was no one available. I did not feel secure, I left the place without checking. Stayed at a different hotel. The place has a bad smell
Business response:
Dear Guest, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback helps us continuously improve our service and guest experience. We hope to deliver the best experien... read more
Could not check in.
Business response:
Dear Verlecia, We sincerely apologize for the inconvenience you experienced with the check-in process. Providing a seamless and efficient check-in experience is a priority for us, and we regret that we failed to meet your expectations in this regard. Your feedback is valuable, and we will investigate the issue to prevent similar occurrences in the future. Please accept our sincerest apologies for any inconvenience caused, and if there's anything specific you'd like to address, please feel free to reach out to us directly. We... read more
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Frequently asked questions about Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
How is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody rated?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody open?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody is open now. It will close tomorrow at 12:00 a.m.