Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody

Business response:

Dear Guest, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback helps us continuously improve our service and guest experience. We hope to deliver the best experien... read more

Business response:

Dear Verlecia, We sincerely apologize for the inconvenience you experienced with the check-in process. Providing a seamless and efficient check-in experience is a priority for us, and we regret that we failed to meet your expectations in this regard. Your feedback is valuable, and we will investigate the issue to prevent similar occurrences in the future. Please accept our sincerest apologies for any inconvenience caused, and if there's anything specific you'd like to address, please feel free to reach out to us directly. We... read more

Business response:

Dear Terra, We're truly sorry to hear about your experience. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations. Your feedback is invaluable, and we will address this issue with our housekeeping team immediately to ensure that cleanliness standards are upheld. Please accept our sincerest apologies for any inconvenience caused, and know that we take your comments seriously as we strive to continuously improve our services. W... read more

Business response:

Dear Linwuch, We deeply regret the challenges you encountered with the hotel's dirty condition and sincerely apologize for the inconvenience. Your feedback is invaluable as it highlights areas for improvement. Rest assured, we will address these concerns internally to enhance our service standards. If your travels bring you back to the area, we hope for an opportunity to provide you with a positive experience.Sincerely,Hotel Management 

Business response:

Dear Staci, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management 

Business response:

Dear Liling, Thank you for being our guest. It is nice to know you were pleased with having a kitchen in the room. However, we apologize for the issues you disliked. During check-in, we will instruct our front desk team to mention our kitchenware policy. The dishes are kept at the front desk to ensure cleanliness and are delivered to the guest's suite as requested. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management