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Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
- Hotels
- Atlanta, GA
About this business
Location details
6330 Peachtree Dunwoody Rd., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty with hair all over the floor
Business response:
Dear Sheila, Thank you for sharing your experience about your stay with us. We sincerely apologize for your room not being clean. We always strive to keep a fresh and clean environment and ensure a comfortable stay for every guest. We are working with our Housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay.Sincerely,Hotel Management
The room had not been properly cleaned. There was am extreme amount of hair on the floor ... bathroom.. living and bedroom area. I don't know if there had previously been a dog in the room but it was quite disgusting
Business response:
Dear Sheila, We apologize that our housekeeping staff overlooked some areas in your room preparations which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to ensuring this does not happen again, and your room will get a deep cleaning so that future guests will not have the same issue. We are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Not good. Stay elsewhere. Room that was booked and paid for was not available. Hotel front desk blamed hotels.com for the problem. Made little attempt to fix the issue. We ended up craming 5 people in a room intended for 3. Asked for an extra blanket (since one of our party was sleeping on an air mattress that I had to go purchase) and was told they didn’t have any. Not good.
Business response:
Dear Chris, Thank you for providing candid feedback about your stay. We cannot speak on behalf of the agent that assisted with your reservation, but we are very sorry for the inaccurate booking. We aim to provide exceptional service to our guests; we are truly sorry this was not your experience. We will address this appropriately to be more consistent in our service delivery. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
Very run down property, bathrooms were not clean at all, breakfast area did not have milk for tea/coffee and overall not a pleasant stay for the $$ spent. Will not go again!!!
Business response:
Dear Sona, Thank you for choosing us. We are glad you found us of great value. However, please accept our apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
This is in a pretty upscale area in the Atlanta suburbs, but it was a dive. The staff was nice enough, but the place is falling apart and dirty. I'm sure they're short staffed like every other place currently, but it was just a bummer to not even get a clean room with all the facilities (namely the toilet) in good, clean, working condition.
Business response:
Dear Veronica, Please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our Housekeeping team so these issues do not happen again. Thank you for recognizing the effort of our staff. We hope you will allow us to make this up to you during your future stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
How is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody rated?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody open?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody is open now. It will close tomorrow at 12:00 a.m.