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Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
- Hotels
- Atlanta, GA
About this business
Location details
6330 Peachtree Dunwoody Rd., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Karendal, we are very sorry your stay did not meet your expectations. We never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
I accidently went to the sister prop next door (905 building). The woman there was horrible, rude, unfriendly, not helpful. She sat in the office area for 5 minutes without greeting myself or another guest (that was the best part of the interaction). When I got to the 6330 building the staff was wonderful; evening and morning. The room wasn't very clean. Under the range hood was gross. The frig opens toward the wall. Very strange.
Business response:
Thank you for choosing our hotel for your stay. We are disappointed to read we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We are also truly sorry for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We hope you will consider giving us another chance to prove we are up to the task of delivering excellen... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Jason, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your visit did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
It smelled really old as soon as I walked in the door and looked old as well. The room was somewhat clean, but there was a huge sticky spot on the floor in the kitchenette. The room appeared to have had some updates but some things, like cabinets, should have been replaced too. The Extended Stay next door appeared to be much nicer because I actually went to that one first. Imagine my disappointment when I realized the one I actually booked was so smelly.
Business response:
Thank you for your evaluation of your time with us. We are sorry we did not provide you with the refreshing stay that you deserved. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We would welcome another opportunity to show you our commitment to providing each guest with an enhanced and meaningful experience. Sincerely, Hotel Management
I have no idea i came to checkin and nobody was there waited for an hour nothing 3 other groups of people waiting...used phone to call front desk got connected to customer service which routes me to a 1800 number (they were the only human interaction i had and they were actually pretty pleasant) the person on the 800 called the manager and front desk and laundry no answer. He apologized profusely and told me someone should be available but sometimes they walk the property. Waited 20 more mins cancelled my stay. Went next doo... read more
Business response:
Thank you for your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will choose to stay with us in the future. Sincerely, Hotel Management
The microwave didn't function appropriately.... it didn't heat the food in spite of several attempts. Also, the water in the shower NEVER got hot, even after being on for 15 minutes ..... VERY poor display for a 24 hour stay. I won't stay at this Extended Stay again !
Business response:
Ferco, thank you for being our guest. We are disappointed reading about the maintenance issues in your room, which made for an unpleasant experience. Your feedback has been shared with the department involved to ensure the necessary repairs are done. What you experienced is not acceptable, but we would like you to consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
Front desk people are stupid room was not clean They tried to charge me twice Don’t waste your time or mine
Business response:
Fatima, please accept our apologies for not being able to deliver the professional service that you should always expect from us. We will surely be working on the feedback provided by you to enhance our service levels. We would also like to offer our apologies for the cleanliness issue. Your concern is discussed with our housekeeping team for review and action. We hope you give us a chance to regain your trust and earn your highest rating. Sincerely, Hotel Management
Initially placed in a dirty room with nasty stains on the bed which looked like urine and???, and had to request to be moved. Second room had a shower that was nasty and would not drain water. Had I been staying another night I would have asked for a refund and left. Desk clerks and housekeeping staff were nice and respectful and changed my room immediately, but the facilities were just NASTY! Never again!!
Business response:
Sylvia, thank you for being our guest. We apologize for the issues you faced in your initial and second room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
How is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody rated?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody has a 3.1 star rating with 2,134 reviews.
When is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody open?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody is open now. It will close tomorrow at 12:00 a.m.