This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
- Hotels
- Atlanta, GA
About this business
Location details
6330 Peachtree Dunwoody Rd., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
That’s a lot of not my Garbage “for a clean room”! ***Trying to get you’re luggage & belongings through the “main door”, which looked more like an employee side entrance than anything else! ** Getting through the door by “check-in” with my suitcases & belongings was an absolute nightmare! Once I got everything inside I could place everything on a luggage cart, very difficult to maneuver onto and off elevator! *** The room at first glance was marginally OK... until you looked further, the bathroom was gross! Luckily I brought... read more
Business response:
Shannen, thank you for sharing your comments. We sincerely apologize for the cleanliness issues you encountered. The conditions you describe in your guest room are unacceptable, and we should have done a better job of preparing your room prior to your arrival. We have addressed this with our housekeeping team, and we are confident this will not be repeated. We also regret the inconvenience of moving your luggage. We hope you will give us a second chance to deliver the type of experience you should always expect from our hote... read more
Business response:
Michael, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Do not stay here. The entire place smells horribly. They didn’t have enough clean dishes, pots and pans, or linen. The lock on our door was malfunctioning and not locking our room. Instead of addressing the safety concern, they acted like there was nothing they could do about it.
Business response:
Thank you for being our guest. We apologize for the odor issue, which had an impact on your stay. Your feedback is shared with the housekeeping team for review and action. Please also accept our apologies for the lack of kitchenware, and your comments will be discussed with the appropriate individuals in an effort to enhance our facilities. It was disheartening to know our associates did not help you with your concern regarding the door lock. Such lapse in service is not acceptable, and we assure you we are taking steps to i... read more
The room smelled like cigarettes, even though it was a non smoking room. Little to no effort to accommodate the room and cleanliness, as well.
Business response:
Thank you for your review. We are sorry for the smoke smell you experienced in your room. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We are also sorry for the cleanliness issues you encountered while you were here. We have shared your feedback with our housekeeping team to be more diligent with their efforts moving forward. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel M... read more
wont stay there again!!! I booked a king size room, when I got there they didn’t have any king sizes available. The bed was NOT comfortable. There was trash piled up in the hallway. The property was just dirty!!! Whoever is over housekeeping need to be Replaced!!! Because clearly they don’t care about the appearance of their property.
Business response:
Thank you for sharing the specifics of your stay with us. We are sorry for not being able to accommodate you in the room of your choice. It is also disappointing to read that you were not satisfied with your bed. We continually work to improve our accommodations, and we appreciate you sharing your comments. We would also like to apologize for not meeting your expectations with the overall cleanliness of our property. Your concerns have been communicated with our housekeeping team for review and action. Please come back and a... read more
Business response:
Karendal, we are very sorry your stay did not meet your expectations. We never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
I accidently went to the sister prop next door (905 building). The woman there was horrible, rude, unfriendly, not helpful. She sat in the office area for 5 minutes without greeting myself or another guest (that was the best part of the interaction). When I got to the 6330 building the staff was wonderful; evening and morning. The room wasn't very clean. Under the range hood was gross. The frig opens toward the wall. Very strange.
Business response:
Thank you for choosing our hotel for your stay. We are disappointed to read we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We are also truly sorry for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We hope you will consider giving us another chance to prove we are up to the task of delivering excellen... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
How is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody rated?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody open?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody is open now. It will close tomorrow at 12:00 a.m.