This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
- Hotels
- Atlanta, GA
About this business
Location details
6330 Peachtree Dunwoody Rd., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property outside is okay but the room was dirty; there was no toilet paper in the room. When I asked for some they told me I had to come get it from the front desk. The fixtures were tore up; also I checked out early and when I called about my refund they told me I hadn’t been properly checked out
Business response:
Dear Liyah, We deeply regret the challenges you faced during your stay. Your experience does not meet our standards, and we sincerely apologize. Our team will address the cleanliness issues and improve communication regarding amenities. Regarding the early check-out process, we will review our procedures to ensure a smoother experience. Your feedback is invaluable, and we appreciate your patience. We're committed to making the necessary improvements, and we hope to regain your trust in the future.Sincerely,Hotel Management
Terrible experience I have never been in a hotel that’s charging 100 dollars a night or more and been in these type of conditions. I wish that I could also have the recking smell in evidence as well… it was so bad my family and I slept in the car. When telling the front desk attendant she had no interest in why I wanted a refund, that I booked for 5 days. This was a horrible experience, that I hope no one has to face, especially with your family and children. Hotel.com should not have this hotel on the list.
Business response:
Dear Shannon, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused you and your family. We understand that after a long journey, our guests look forward to having a clean and well-maintained room to relax and rest. However, we’re sorry for being unable to make that happen for you. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. We will share your concerns with the appropriate teams ... read more
There police were there every day for something. They charge you for towels. You have to pay for any things you think would come with the room like dishes. There is no pool. It said breakfast included no breakfast. The lobby staff doesn't show up until 10 or ll am. Also the room had roaches ugh!!!
Business response:
Dear Anthony, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. Your feedback is essential as we continually focus on advancing our guest experience. Furthermore, we'll contact our pest control provider to ensure they take all necessary precautions to prevent future issues. We value your feedback and hope t... read more
Bad check in Reception not open. Had to find another employee to call someone to come check us in. Waited over 30 minutes before someone came. Not friendly nor did they apologize. I did thank the person who first helped me and she was very kind.
Business response:
Dear Arthur, Thank you for being a guest at our hotel. We apologize for the inconvenience you faced upon arrival due to the delayed check-in process. Your feedback is important, and we are addressing the situation to ensure it doesn't recur. We appreciate your patience and thank you for acknowledging the helpfulness of our team member. We strive to provide a seamless and friendly experience for our guests. Your comments will aid us in improving our service. We hope to have the chance to welcome you back and provide a more po... read more
The main door was propped open not safe. Key disarmed had to call customer service and wait 30 munutes to be let in room at 1:30am
Business response:
Dear latoyia, Thank you for taking the time to review our hotel. We were disappointed to read about the service issues you experienced when checking in, and we hope you will accept our sincere apology. This is different from the typical feedback we receive about our staff and their service. We love welcoming our guests into their homes away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again.We hope you will consider a fu... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
How is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody rated?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody has a 3.1 star rating with 2,135 reviews.
When is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody open?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody is open now. It will close tomorrow at 12:00 a.m.