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Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
- Hotels
- Atlanta, GA
About this business
Location details
6330 Peachtree Dunwoody Rd., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unnerving the crime that can occur for the area. Facility is old not well kept. People gathering around outside and knocking at your door at late hours. But for extended stays unfortunately it’s the norm.
Business response:
Dear Sharon, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management
Room was booked for 3 people. Only had bedding for 2. Opened up the sofa bed to a horrible stain, either feces or blood. Made do for the night, talked to the manager next morning, treated rudely and told to come back in an hour for bedding. Last, not least, booked this place for the pool, gave up breakfast for it. Pools covered and not going to be repaired. Horrible motel, however Expedia did make it right
Business response:
Dear Jeff, Please accept our apologies for the issues you experienced during your recent stay with us. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust an... read more
Rude personnel, I had a suite and only 2 towels, I went to front desk for towels and they refused to give me more, 2 towels for 5 people is totally unacceptable, dirty place, smells like mold, needs a total remodeling. Will never stay here or recommend it to nobody.
Business response:
Dear Sylvia, Thank you for being our guest and sharing your feedback. We are sorry for your experience with the cleanliness, amenities, and service not meeting your expectations. We aim to provide the best customer service, clean accommodations, and a comfortable environment at an affordable price so the guest wants to return again and again. What you experience is unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and ... read more
The room was dirty with hair all over the floor
Business response:
Dear Sheila, Thank you for sharing your experience about your stay with us. We sincerely apologize for your room not being clean. We always strive to keep a fresh and clean environment and ensure a comfortable stay for every guest. We are working with our Housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay.Sincerely,Hotel Management
The room had not been properly cleaned. There was am extreme amount of hair on the floor ... bathroom.. living and bedroom area. I don't know if there had previously been a dog in the room but it was quite disgusting
Business response:
Dear Sheila, We apologize that our housekeeping staff overlooked some areas in your room preparations which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to ensuring this does not happen again, and your room will get a deep cleaning so that future guests will not have the same issue. We are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Not good. Stay elsewhere. Room that was booked and paid for was not available. Hotel front desk blamed hotels.com for the problem. Made little attempt to fix the issue. We ended up craming 5 people in a room intended for 3. Asked for an extra blanket (since one of our party was sleeping on an air mattress that I had to go purchase) and was told they didn’t have any. Not good.
Business response:
Dear Chris, Thank you for providing candid feedback about your stay. We cannot speak on behalf of the agent that assisted with your reservation, but we are very sorry for the inaccurate booking. We aim to provide exceptional service to our guests; we are truly sorry this was not your experience. We will address this appropriately to be more consistent in our service delivery. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
How is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody rated?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody has a 3.1 star rating with 2,135 reviews.
When is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody open?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody is open now. It will close tomorrow at 12:00 a.m.