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Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
- Hotels
- Atlanta, GA
About this business
Location details
6330 Peachtree Dunwoody Rd., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was a terrible experience. The mattress on the pullout bed was dusgusting. The floors were sticky. The nightstabd had not been cleaned and was covered with food and water marks. Thebathroom was no better.
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincere... read more
Positive-property in a good location. Negative-This property needs to be Updated and cleaned throughout! The office lobby picture is a welcome mat stating "Welcome." The picture of the mat is better than the mats at the two entry exit doors to the lobby, worn, dusty, dated they should have just put the picture of the welcome mat on the floors. Noisy hallways, microwave was from the 80's frig made loud noises like a car motor, hallways dirty and smelly. Dirty walls as soon as you step foot in the lobby, food stains in the fri... read more
Business response:
Thank you for your review. Although our location was ideal for you, we apologize for the difficulties you encountered while you were here. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
I made a hotel reservation through Expedia. I got to the hotel at around 2:40 am, and I didn't get into my room until almost 4:00 am. There was an obvious miscommunication with Expedia system and the hotel system. My reservation was nowhere to be found in the hotel's system. It took over one hour to rectify this situation. I made a hotel reservation through Expedia. I got to the hotel at around 2:40 am, and I didn't get into my room until almost 4:00 am. There was an obvious miscommunication with Expedia system and the hotel... read more
Business response:
Miranda, thank you for your feedback. We apologize for the reservation issue you encountered and the difficulties you encountered due to it. We are reviewing this incident with our team members to handle such situations better. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Not what we expected The staff were very friendly and helpful, but the hotel itself was not the best. The front desk area was less than appealing. The breakfast was only coffee and prepackaged muffins and granola bars. The room was rather large, but the kitchen has nothing in it. You have to request it, which was convenient for us since we got there late and wanted to heat up our breakfast the next day. that’s when we found out there was nothing in the kitchen and by then we didn’t have time to request anything. The bed was ... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Dirty don’t book Dirty room, bed had hair and black stuff all in it in between the sheets, bug in bathroom floor, people hanging out front of hotel
Business response:
Yalanda, please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver a well-kept room and clean facilities, and unfortunately, we missed during your stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping department to step up their game and work more diligently going forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Not worth Rooms were not clean.. I requested for accessible bathroom and that request didn’t get fulfilled. There were no extra bedsheets .. sofa bed was not clean and we asked for rollaway bed and they didn’t provided that. Phone was not working in our room and when we enter there were clothes from someone’s in our room.
Business response:
Please accept our sincere apology that our staff was unable to get you the room of your choice and the untidiness you observed when staying here. Your feedback is helpful in improving our future guest experience and henceforth, it has been discussed with the teams involved in an effort to deliver the hospitality you should always expect from us. We hope you give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
How is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody rated?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody has a 3.1 star rating with 2,135 reviews.
When is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody open?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody is open now. It will close tomorrow at 12:00 a.m.