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Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
- Hotels
- Atlanta, GA
About this business
Location details
6330 Peachtree Dunwoody Rd., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty. Pulled out the pull out bed and a bullet fell on to the floor. Bath floor looks like it hasn't been clean in weeks.
Business response:
Thank you for your review of our hotel. Your comfort will always be our top priority, so we apologize that we did not properly service your room. We are confident you will have a better experience the next time you stay with us and hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The receptionist wasn’t aware of the crowd waiting . She gave me a room that was already given to another customer . It was a shock to see that . The room given after that was not on the floor we wanted but took it . Upon entering the room was filthy and poorly kept . The sofa bed was dirty and run down . We also didn’t feel safe especially because the receptionist Shameeka had no clue on how to run the system . If she can give out the rooms already assigned to others we didn’t want to feel as if anyone can come in . I asked... read more
Business response:
Jay, thank you for choosing to stay at our hotel on your visit to our area. We are sorry we provided you with inferior service and inconvenienced you in any way. We have shared your concerns with our staff, and we are taking appropriate measures to ensure these issues are not repeated. We hope you will give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
The hotel was fully booked and had ZERO pillows to give us for the pull out couch even though I had booked a room for 4 adults. Had to call the Extended Stay next door and even they only had ONE. We were only given one tiny bottle of shampoo and one bar of facial soap for 4 adults... Not going to work. Then in the morning we found a used tissue in the corner underneath the pull out couch and a few bugs in the bed....
Business response:
Thank you for being our guest. We are sorry you had some issues with your room. Please know the items you need such as toiletries is available and complimentary at the front desk. We hope you will give us another chance to redeem ourselves in the future. Sincerely, Hotel Management
no Cleanliness, bad odour. I don't recommend for stay.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you and your family will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Terrible Horrifying experience with mold in the bathrooms, bedbugs and roaches crawling in the room
Business response:
Dear Shahzad, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Bugs Bugs in the bathroom. Kids saw them about 5:30 am. No one was at the front desk so we just left. Hotels.com got a hold to the GM about 9 and he only wanted to send maintenance and wouldn’t compensate us for the stay at all.
Business response:
Thank you for choosing us. We are sorry you were inconvenienced due to the cleanliness issue in your room and that our staff did not resolve this problem to your satisfaction. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. We hope you will give us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Stock up Lacked towels in the room.
Business response:
Thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hotel Management
The person checking me in was pleasant. I arrived late and would be departing early. I was disappointed to see there is no coffee in room. There also was no blow-dryer. Coffee is not a given. I certainly expected the room to be equiped with a blow-dryer.
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, ... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
How is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody rated?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody has a 3.1 star rating with 2,132 reviews.
When is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody open?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody is open now. It will close tomorrow at 12:00 a.m.