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Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
- Hotels
- Atlanta, GA
About this business
Location details
6330 Peachtree Dunwoody Rd., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
it took a long time to check in. No coffee maker in the room. My room was near a busy traffic intersection with noise. Good coffee downstairs though.
Business response:
We apologize for not being able to deliver a stay. Your feedback for the delay you have experienced at check-in is shared with the concerned team to ensure we are prompt with delivering a much better experience you visit us the next time. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Manageme... read more
When they claimed they do not provide room service to guests when we found out the toilet was clogged after checking in. They left us a toilet puncher and simply said you need to return it back to the front desk. The staffs were not friendly neither as I returned the toilet puncher to the front desk and complained to the deputy manger. She was upset and angry and threatened to ask me to leave if I keep asking for services. Because I saw them was busy to clean and waxing their car in front of the hotel entrance. No wonder the... read more
Business response:
Thank you for taking the time to review our hotel. We are very disheartened to read about the service problems you experienced and hope you will accept our sincerest apologies. This is not the typical feedback we receive about our staff and the service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we are taking every possible measure to make sure this does not happen again. We hope you will consider a future stay so we can better demonst... read more
Stay away cockroaches ! Disgusting hotel walked out without staying and had to fight for 2 weeks for the refundthey promised me there was cockroaches in my room!
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. We hope all of your issues were resolved and you will consider us as your hotel of choic... read more
Cockroaches and filth ! This hotel is disgusting! My room had cockroaches !! The staff was rude and nasty to us. We left without staying due to the filth and cockroaches and have yet to get our refund will be calling corporate again. No way I should be charged a two night stay when we did not even stay 1 hour. Videos and pics of this disaster as well
Business response:
Kathleen, we offer our sincere apologies for the cleanliness issue and poor service you received from our associates. Your feedback is considered very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Safety concerns Staff was very friendly upon arrival and got me checked in fairly quickly. I gathered my things and headed to my room only to discover I had been checked into an occupied room. I immediately returned to the front desk for a new room but never really felt comfortable from that point on.
Business response:
Zachary, thank you for being our guest. We are sorry for the service issue you experienced at the time of check-in. Your feedback will be discussed with our front desk team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Horrible Hotel Service!
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
How is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody rated?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody has a 3.1 star rating with 2,134 reviews.
When is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody open?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody is open now. It will close tomorrow at 12:00 a.m.