Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody

Business response:

Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Ryan, thank you for reviewing your stay. Although you were pleased with the service provided by our associates, we apologize for your disappointment with the in-room amenities and for the cleanliness issues you encountered in your room. Please know the items such as kitchenware and toiletries are kept at the front desk and are always complimentary. We have also shared your feedback with our housekeeping team to be more diligent with their efforts moving forward. We would like to regain your trust and hope you will give us th... read more

Business response:

Dear Norma, Thank you for bringing this to our attention. As your review is anonymous, we would appreciate additional information so we may properly investigate and follow up. It was our pleasure accommodating you, and we hope to have the opportunity to resolve your concern to your satisfaction. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

James, thank you for staying at our hotel. We are sorry for the housekeeping service issue you encountered and regret your visit was not a pleasant one. We have shared your concerns with the appropriate team and we have taken corrective action to ensure that it does not happen again. We hope you will give us a second chance so you can experience our hotel the way it should have been on this visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while planning new breakfast offerings. We hope you will consider a return visit so we can restore your confid... read more

Business response:

Dennis, thank you for choosing to stay with us. We apologize for the inconvenience you had due to our dishware policy and for the noise you experienced in your room. Please know the kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our guests upon request. We have also asked our maintenance team to fix the problem with the AC. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management