This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
- Hotels
- Atlanta, GA
About this business
Location details
6330 Peachtree Dunwoody Rd., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When they claimed they do not provide room service to guests when we found out the toilet was clogged after checking in. They left us a toilet puncher and simply said you need to return it back to the front desk. The staffs were not friendly neither as I returned the toilet puncher to the front desk and complained to the deputy manger. She was upset and angry and threatened to ask me to leave if I keep asking for services. Because I saw them was busy to clean and waxing their car in front of the hotel entrance. No wonder the... read more
Business response:
Thank you for taking the time to review our hotel. We are very disheartened to read about the service problems you experienced and hope you will accept our sincerest apologies. This is not the typical feedback we receive about our staff and the service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we are taking every possible measure to make sure this does not happen again. We hope you will consider a future stay so we can better demonst... read more
Stay away cockroaches ! Disgusting hotel walked out without staying and had to fight for 2 weeks for the refundthey promised me there was cockroaches in my room!
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. We hope all of your issues were resolved and you will consider us as your hotel of choic... read more
Cockroaches and filth ! This hotel is disgusting! My room had cockroaches !! The staff was rude and nasty to us. We left without staying due to the filth and cockroaches and have yet to get our refund will be calling corporate again. No way I should be charged a two night stay when we did not even stay 1 hour. Videos and pics of this disaster as well
Business response:
Kathleen, we offer our sincere apologies for the cleanliness issue and poor service you received from our associates. Your feedback is considered very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Safety concerns Staff was very friendly upon arrival and got me checked in fairly quickly. I gathered my things and headed to my room only to discover I had been checked into an occupied room. I immediately returned to the front desk for a new room but never really felt comfortable from that point on.
Business response:
Zachary, thank you for being our guest. We are sorry for the service issue you experienced at the time of check-in. Your feedback will be discussed with our front desk team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Horrible Hotel Service!
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Great Area for the price! The area was perfect being the near the perimeter mall! However, the hotel staff was not friendly, the bathroom was not clean, and didn’t have a white tub so we couldn’t tell if it was actually clean or not.
Business response:
Jerrica, thank you for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
The only thing I like about my stay is that it was cheap. I’ll never stay here again. The staff (housekeeping) is so unprofessional, my first room bath tub still had pubic hair in it. My room was changed, that room had dead bugs on the floor. One of the workers said she would have housekeeping come sweep the floor. Instead she kicked the dead bugs in the hall way. My key card kept deactivating ( I was on my third key card). I ask staff at the front desk if housekeeping cleaned occupied rooms she stated “ only if your staying... read more
Business response:
We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Manageme... read more
It was easy to get to a lot of stores. So disappointed that the hotel was so dirty and I have stayed in other Extended Stay places but no more after being in this place.
Business response:
Thank you for being our guest. Although we're glad to know our location was ideal for you, but we apologize for the cleanliness issues you encountered while you were here. We have discussed your concerns with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
How is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody rated?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody open?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody is open now. It will close tomorrow at 12:00 a.m.