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Extended Stay America Select Suites- Austin - Metro
- Hotels
- Austin, TX
About this business
Location details
6300 East US Hwy 290, Austin, TX, 78723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
REFUND NOW The facility was just pure nasty. The hallways and elevators had trash on the floor. The room was non-smoking and it reeked of cigarette smoke. As a matter of fact, the smell penetrated our clothes. The bed had food crumbs and other items which were unidentifiable. The parking lot was very unsafe. There was a collection of unsavory characters "hanging" out in the parking lot. We picked this facility because it was close to the location we needed to be at the next day. Nothing else was liked. Please see below.
Business response:
Dear Raul, Thank you for choosing us and appreciating our location as being close to the destination you wanted to be. However, please accept our apologies for the disappointment as we don't let situations like yours with our strict quality control standards. But the room's condition you described is not okay and not what we stand for. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. Also, we will instruct them to double-check the rooms before delivering... read more
Disappointing
Horrible The fact that the room was dirty and the people that were around the hotel are shady.. literally seen drug deals being made, and prostitution going on.
Business response:
Dear ROQUE, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur. Sincerely, Hotel Management
It served a purpose wouldn’t stay there again Roaches Location
Business response:
Dear Alejandra, Thank you for sharing your genuine feedback. We aim to provide guests with a clean, fresh, and comfortable environment. We apologize that this was not your experience and that there were issues with the room's cleanliness. We will share this remark with our housekeeping and pest control team to ensure this is addressed appropriately. We appreciate your kind remark regarding our convenient location. We hope you will allow us to provide you with the flawless stay you deserve on a future visit. Thank you for bei... read more
Bad They need clean ,the pool it’s close staff smoke in the property Nothing . From the moment you walk in it smells super bad, the bathroom had mold. Breakfast included is false, they only have coffee, granola bars. That Can be a welcome
Business response:
Dear Maria, Thank you for reviewing your stay. We aim to provide a fresh, clean, and comfortable environment, and we are sorry this was not your experience. There were issues with the cleanliness of the room and the facilities. We will share this remark with the housekeeping team to ensure this is addressed appropriately. We have also noted your dissatisfaction regarding the variety of breakfast choices offered, and we will share the feedback with the concerned leaders so that they are aware of the guest’s wishes regarding t... read more
Ganz schrecklich!!! Nie wieder!!!! Das Hotel ist drecking und es stinkt, die Möbel sind sehr alt und defekt. Das Personal ist sehr unfreundlich. Der Kühlschrank hatte außen Schimmelflecken. Sämtliche Steckdosen sind kaputt, Löcher in der Wand und in den Betten und dem Sofa. Die Bettwäsche hat Flecken. Viele Flecken auf dem Teppich und im langen Flur. Im Flur liegt Müll rum. Das 3. Bett im Zimmer mussten wir selbst beziehen, nachdem wir an der Rezeption nach Bettzeug gefragt hatten. Ein Kopfkissen haben wir nach mehrmaligem N... read more
Business response:
Dear DoriDora, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
I will like my refund back and I will never stay there. It was Horrible!!!! This place needs to be closed down!!! Once I got it the elevator was nasty and trash on the floor and old dirt and mildew on the edges of the elevator. Rooms didn’t have trash cans or in bathroom. My room had holes in the wall and cabinet door was broken and just laying In cabinet. Guess had there trash out by there door, horrible place. It was Horrible. I didn’t like anything in this place.
Business response:
Dear Perez, Thank you for your recent review of your stay at our hotel. We sincerely apologize for your disappointing experience. Your feedback is deeply concerning, and we're committed to investigating and addressing the issues you've raised. The conditions you described are not reflective of our usual standards. We apologize for the lack of cleanliness and maintenance you encountered, and we're taking immediate steps to rectify these matters. If you made a reservation through a third-party, prepaid booking site, you must m... read more
Poor The cleaning wasn’t good The building was not clean enough and the room Didn’t satisfied my expectations, as soon as I got the room I decided to Leave and cancel my reservation
Business response:
Dear JAIME, Thank you for sharing your feedback. We know a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We hope you will give us another opportunity to provide a better experience. Thank you. Sincerely, Hotel Management
Fair
Frequently asked questions about Extended Stay America Select Suites- Austin - Metro
How is Extended Stay America Select Suites- Austin - Metro rated?
Extended Stay America Select Suites- Austin - Metro has a 3 star rating with 813 reviews.
When is Extended Stay America Select Suites- Austin - Metro open?
Extended Stay America Select Suites- Austin - Metro is open now. It will close tomorrow at 12:00 a.m.