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Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Welcome to Extended Stay America Select Suites - Austin - Northwest! We are the perfect location for business travelers, students, tourists and those relocating to the Austin, TX area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is conveniently located off U.S. Route 183. From our location, you can easily visit local attractions such as the Austin Aquarium, Bullock Texas State History Museum, Zilker Park and Sixth Street. When you stay at an Extended Stay America hotel,... read more
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
2 day stay It was a budget stay for us, beds were fine. Shower press was low and when checking in, it took 25 minutes and bringing the manager to find our name which was right there, should have been 5 min max. Booked 2 rooms and 1 room had bugs and unclean bathrooms, other room was fine. Outside of the hours of 10-7, you need to call for someone to come to the desk to help you, but on checkout at 11, no one was there and had to wait 15 min. Definitely dont recommend this place as the go-to but if you are on a budget, then g... read more
Business response:
We appreciate you sharing the details of your experience with us. We are disheartened to see that you did not enjoy the exceptional stay that we intended for you. We sincerely apologize for the problems you encountered with the cleanliness, check-in, along with any maintenance issues. We can assure you that we will address these concerns with the team at the property in order to prevent these issues in the future.
Meh. The front desk closes at 7pm. So we had to call a service, wait on hold forever, then wait for that service to reach the on-site attendant, then wait for them to come check us in. When the attendant showed up, she was clearly annoyed by our presence. All together, it took over 30 minutes to check in. Then got to our room which was cleanish, but the sealed plastic cups in the bathroom were unusable. One had water inside the sealed package the other had something that looked like ash inside the sealed package. How does th... read more
Business response:
Thank you for your review. We can't tell you how disappointing it is to see that you experienced issues with customer service and cleanliness issues. We work hard to remain diligent in our cleaning protocols and are so sorry that we missed the mark in this area. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Wow! What an outstanding rating! We can't tell you how happy it makes us to see that you enjoyed such a wonderful stay! Thank you so much for choosing WoodSpring Suites!
Excellent choice Staff was courteous, room was clean. Perfect stay, Thank you
Business response:
We are so happy to see that you enjoyed your visit! We truly appreciate you taking the time to rate us! Please come back to see us soon!
Business response:
We're so glad you enjoyed your stay with us, Leonel! Thank you for the terrific rating and we hope to see you again soon!
Needed to get some rest. In military, room was clean and bed was comfortable but pillows were very flat.
Business response:
Thank you so much for your review, Calistro. We are happy to hear that you enjoyed your time with us and appreciate the feedback regarding the pillows. We are always looking for ways to improve for all our guests and the feedback you provided will help us do that. We wish you all the best in your future travels.
Business response:
Thank you for the great rating, Leonix! We would love to see you again in the future!
room was pretty clean, good condition, building is in decent shape.. people are shady .. false advertising about smoking rooms.. random people fighting in the parking lot. Pretty good place as long as you stay inside.
Business response:
I'm sorry your stay did not truly impress you. We hope you'll consider staying with us again the next time you need some simple affordable lodging. Thank you so much for your feedback.
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 4.3 star rating with 509 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.