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Extended Stay America Select Suites - Austin - Northwest
- Other
- Austin, TX
About this business
Location details
13689 Research Blvd, Austin, TX, 78750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty & Horrible "hotel" DO NOT STAY HERE The hotel was incredibly dirty. The hotel staff did not have shoes, there was no regular cleaning staff, and the front desk did not have any clerks besides the first night we arrived. The sheets were stained, the bathroom was not clean, and the blankets had cigarette burn holes in it. I had to purchase cleaning products, towels, and blankets to make my stay livable because the other hotels in this area were completely booked. This hotel was not in the safest area of Austin and I high... read more
Business response:
Dear Guest, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. Our priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management
The ladies at this ESA are great! That guy that did our checkin (ridiculous) !!! Not only I DID I NOT GET the room I reserved. to add insult to injury i was killing roaches the whole time! Disgusting !! I left!
Business response:
Dear DS, Thank you for taking the time to write a review. Your Feedback is important to us, as it allows us to continue to improve our guest experience. We are deeply sorry the front desk staff was not as responsive as they should have been and encountered issues with cleanliness. We aim to follow up immediately and resolve everything to your total satisfaction. We appreciate your review and will take the necessary steps to ensure the issues you described do not happen again. We hope you will come back soon and let us show y... read more
I couldn't sleep in those 3 nights due to the invasion of many cockroaches. Very dirty all areas.
Business response:
Dear Isora, Thank you for staying with us. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupy will be professionally inspected and treated as a precaution. We have also shared your feedback regarding cleanliness with our housekeeping team to ensure this does not happen again. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management
The room had too many cockroaches, it doesn’t had The room had too many cockroaches, it doesn’t had breakfast, also I doesn’t had hair dryer.
Business response:
Dear Ahmad, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Austin - Northwest
How is Extended Stay America Select Suites - Austin - Northwest rated?
Extended Stay America Select Suites - Austin - Northwest has a 2.9 star rating with 1,105 reviews.
When is Extended Stay America Select Suites - Austin - Northwest open?
Extended Stay America Select Suites - Austin - Northwest is open now. It will close tomorrow at 12:00 a.m.